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Customer Case Studies

Marval North America and Marval Group have been successfully improving organizations IT support services around the world.

Find out how with our customer case studies:

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Driving Forward: IT Service Management Benefits Student Trasnportation Services

Nipissing-Parry Sound Student Transportation Services

The Nipissing-Parry Sound Student Transportation Services (NPSSTS) is a consortium governed by a Board of Directors made up of a representative from each of the following four school boards in Northern Ontario: • Near North District School Board • Nipissing-Parry Sound Catholic District School Board • Conseil scolaire public du Nord-Est de l'Ontario • Conseil scolaire catholique Franco-Nord The team at NPSSTS devised a strategy to develop better streamlined processes, improve the management of their daily operations, and acquire software that would allow them to track and report on transportation issues and requests. They wanted to ensure that the system was robust and able to record incidents in a complex environment to mitigate the effects of incidents. A decision was made to procure and implement Marval MSM IT Service Management Software. Read More! Download the Case Study
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Learn How to Fly - Jazz's ITIL Journey

Jazz Aviation LP

Jazz is truly Canada’s airline; they operate more flights and fly to more Canadian destinations than any other carrier. They are the only airline serving all 10 Canadian provinces and 2 territories. They operate approximately 800 flights weekdays to 84 destinations throughout Canada and the US. Jazz’s team of dedicated Jazz professionals is focused on providing safe, on-time, and customer-friendly flight experience. The adoption of ITIL aligned well with the corporate continuous improvement focus. Read more by downloading the Case Study in PDF format.
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Beyond IT: Local Government Organization Deploys Enterprise Service Management Solution

City of Ottawa

When citing great capital cities, Ottawa prominently resides in the top 10 most beautiful in the world. It is geographically the largest city in Canada, modestly boasting a population of over 900,000. As a corporate entity, the City of Ottawa is the municipal government of Canada's capital region that is responsible for the provision of services to the public. The City of Ottawa employs approximately 15,000 staff offering 160 lines of business to residents including Public Health, Parks and Recreation, Community and Social Services, and Fire Services. With such a varied business client community dispersed across over 300 physical locations, the City of Ottawa's IT Services (ITS) department turned to an ITIL framework and the Marval MSM platform to manage the busy workload of supporting the corporation's services.
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