About Us

Presentations

Marval North America and Marval Group are committed to keeping you and your organization informed on current trends and latest topics and developments in the industry.

Find out how with our presentations:

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Teaching an Old Dog New Tricks - Managing Organizational Change

Marval North America - Mark Sherry Presenter

Change of any type is hard; try changing your entire morning routine when you wake up tomorrow. Whether you have chosen to make a change or not, it is still difficult. ITIL, ISO 20000, COBIT, SaaS, Cloud, or any other type of new process or technology can be difficult to implement in an organization. How does one create an organization that is better at adapting to change than others? What are the steps that allow for changes to be successful? How do you ensure the changes will last long term? And how do we create a continuous improvement cycle of change that will allow us to improve over time? If you have found yourself asking the above questions (or you have been banging your head against the proverbial wall), join Mark Sherry as he discusses how to address the issue of Change. Mark will walk you through some of the implementations he has been involved with and how they overcame (or didn’t overcome) the challenges associated with implementing new processes or technology. He will also step through some of the theory of organizational change with an eye to how change works in the real world. Mark offers a session that will be engaging, fun, and that will start you thinking about how you can effect change in any organization.
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A Vendors Journey to SaaS and the Cloud

Marval North America

With the advent of SaaS and Cloud computing, Marval North America started the journey of setting up and offering software access via these technology vehicles. At the outset, it appears that offering such a service is simple, but it is actually far more complex that simply selling software. In this marketplace, terms such as “Infrastructure as a Service (IaaS)”, “Platform as a Service (PaaS),” “Software as a Service (SaaS),” and “Cloud Computing” are often and unfortunately used interchangeably by vendors, even though they are actually quite different. Download the presentation as Mark Sherry briefly walks you through his early perceptions as a vendor setting these environments up. He will discuss some of the factors that potential customers might key in on and really need to look for in pursing these software delivery options.
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Using Complementary Methodologies for Your ITSM Flight

Jazz Air - Martha Wenc Presenter

Winner of the 2012 IT Excellence Award: Case Study of the Year at the 17th Annual International IT Service Management Conference & Exhibition Pink13, Martha Wenc presented her four year ITSM journey in the session “Using Complementary Methodologies for Your ITSM Flight – A Jazz Aviation Success Story”. Operating scheduled passenger services on behalf of Air Canada, Wenc’s team was tasked with developing and strengthening the service management process within their Information & Communication Services Group. In her session, Wenc successfully demonstrated how drawing upon her experiences as a certified Six Sigma Black Belt, Myers -Briggs facilitator, and Lean Instructor kick - started the IT department’s adoption of successful ITSM practices.
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