FAQs

ITSM Consultancy & Education

Q: Can Marval North America develop courses that address my organization's specific requirements? 

A: Yes we can. All you need to do initially is contact Marval North America Training and Consultancy at +1 (705) 840-6000 to discuss your requirements. 

Q: Can Marval North America help me develop an IT Service Management education program for my department/team?

A: Yes. Marval North America's training and consultancy staff have plentiful experience in the design of suitable educational programs for diverse organizations. 

Q: Can Marval North America help me with improving the attitude of my team towards their customers? 

A: Yes. We deliver cultural re-orientation workshops that are carefully designed to engage attendees and help them change their mind-set and approach to customers. 

Q: I have a restriction on my team's travel and accommodation budget. Can you provide IT Service Management courses at my offices or do you only teach at your Training Centre? 

A: Yes. All of our ITSM courses can be delivered wherever a customer wants them to be taught, subject to minimum delegate numbers. 

Q: My biggest problem is interaction with other support teams. Can Marval North America help me to improve this?

A: Yes. Our cultural re-orientation workshops address the relationships between support teams. They are delivered by experienced facilitators who understand this issue.