Industry Links

The itSMF

The Independent and Internationally recognised forum for IT Service Management Professionals.

Worldwide Chapters:


The Institute of IT Service Management aims to promote and support the standing of its members by establishing high standards of professional and ethical conduct, ensuring continuing professional development of its members in order to demonstrate their competence and commitment

The British Computer Society

With members in over 100 countries around the world, the BCS is the leading professional and learned Society in the field of computers and information systems.

The BCS Service Management Specialist Group

BCS Service Management Specialist Group - The Service Management Specialist Group provides an avenue for developing and promoting IT service management techniques and standards such as ITIL® and ISO/IEC 20000.


BSI British Standards is the National Standards Body of the UK and develops standards and standardisation solutions to meet the needs of business and society. They work with government, businesses and consumers.

ISO/IEC 20000 Certification web site

This site is intended to assist organisations in taking part in the ISO/IEC 20000 Certification Scheme by providing valuable information and advice.

The Service Desk Institute

Established in 1988 in the UK and globally thereafter, SDI  is the leading authority on service desk and IT support related issues.

The ITIL and ITSM Directory

This directory is intended to serve as a start point for ITIL/ITSM needs.

AXELOS  ITIL Official Website

The must go to website for all things ITIL

Download your ITIL glossary here