ITSM Education

Marval North America has been helping customers deliver service excellence since 2002 and understands what it takes to become a world-class service team.

In addition to providing administration and user training for MSM -  Marval's integrated, ITIL and ISO/IEC 20000 compatible, IT Service Management (ITSM), service desk and help desk software, Marval North America offers a comprehensive portfolio of education and training courses that meet your exact service delivery needs.

ITSM education and training includes:

  • ITIL® accredited training
  • ITIL® executive briefings
  • Process Workshops
  • IT Service reorientation workshops
  • Problem solving and major incident handling

With many years' practical experience, Marval North America is able to add value at all levels of an organization.

We make it our business to understand your business. This ensures we offer the best advice and guidance and provide the most suitable education to match your service needs.

Marval North America advocates the ITIL® approach to quality Service Management which is to focus on service delivery implementations from a people, process, product and partnerships ("4P") perspective. One key element of the 'people' portion of the 4P approach is training and Marval North America, as part of its service offering will facilitate all of your ITIL®/ISO training requirements.

Training requirements can vary dramatically from one organization to the next. In some cases formal certification is required, and in others, a more informal internally branded approach to IT Service Management has more value. In either of these cases Stroma is your full ITSM and ITIL®/ISO training partner.

e-Learning Courses

Marval North America offers e-Learning courses that provide an effective and flexible learning environment. Anyone interested in understanding the principles and core elements of the service-oriented approach to IT Service Management according to the ITIL® best practice framework would benefit from this courseware, which combines the flexibility of self-paced learning - anytime /anywhere.

Marval North America is an Accredited Training Affiliate of Ahead Technology Inc.; Ahead Technology Inc. is accredited Training Organization of LCS.

Ahead Technology

ITIL® is a registered trade mark of the Cabinet Office.  IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

The Swirl logo™ is a trade mark of the Cabinet Office IT Infrastructure Library® is a registered trade mark of the Cabinet Office.

Request further details on Marval North America's Consultancy, Education and Training services


Register and download a full copy of Marval North America's ITSM Training and Consultancy Prospectus