Delivering Seamless Service Workshop
Marval North America's Delivering Seamless Service workshop will
help your staff to identify what causes problems, difficulties and
inconvenience for customers; service desk staff, managers, team
leaders, 2nd line, 3rd line, development teams etc - and then
debate and agree solutions for the issues identified.
A key outcome from this workshop is that teams are more aware of
how their actions can impact on others, and the importance of
regular communication between teams and departments.
details on Marval North America's Delivering Seamless Service
Workshop and other workshop available
download a full copy of Marval North America's ITSM Training and