Problem Solving & Analysis Skills Workshop
Marval North America's innovative, practical, one-day Problem
Solving and Analysis Skills workshop provides IT professionals with
understanding of best practice on how to address and solve problems
faster and more efficiently.
Once we understand the composition of a problem, the skills and
techniques required to reach a successful conclusion become clear.
We spend too much time firefighting and these distractions
undermine a team's ability to find quality time for
This workshop throws away the traditional "fix mentality" and
asks - why do we keep getting the same fault recurring? What can we
do to resolve this situation? When can we start to show our
customers that we have a formal process in place that is
underpinned by best practice problem analysis and problem solving
As a result of attending this workshop you will not look at
problem solving in the same way again.
details on Marval North America's Problem Solving and Analysis
Skills Workshop and other workshops available
download a full copy of Marval North America's ITSM Training and