ITSM Education

Problem Solving & Analysis Skills Workshop

Marval North America's innovative, practical, one-day Problem Solving and Analysis Skills workshop provides IT professionals with understanding of best practice on how to address and solve problems faster and more efficiently.

Once we understand the composition of a problem, the skills and techniques required to reach a successful conclusion become clear. We spend too much time firefighting and these distractions undermine a team's ability to find quality time for enhancements.

This workshop throws away the traditional "fix mentality" and asks - why do we keep getting the same fault recurring? What can we do to resolve this situation? When can we start to show our customers that we have a formal process in place that is underpinned by best practice problem analysis and problem solving skills?

As a result of attending this workshop you will not look at problem solving in the same way again.

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