ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

Availability Management & Outage Tracking

MSM provides for the setting of agreed availability targets and outage events during a specific period. Percentage unavailability, by date period, can then be analyzed and reported upon by service, configuration item (e.g. server) and period.

Use MSM to:

  • Measure actual vs. planned availability and provide the means to monitor this at both a summary and detailed level
  • Track and report achievement against a Service Level Agreement target
  • Report on cost of outage (based on user-defined, cost per minute value)
  • Report by the user-definable, generic cause of the outage (e.g. maintenance, service)
  • Report on outage events by period