MSM encompasses full support for ITIL® standards and best
practice frameworks, MSM will meet an organization's current and
future needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organization.
Availability Management & Outage Tracking
MSM provides for the setting of agreed availability targets and
outage events during a specific period. Percentage unavailability,
by date period, can then be analyzed and reported upon by service,
configuration item (e.g. server) and period.
Use MSM to:
- Measure actual vs. planned availability and provide the means
to monitor this at both a summary and detailed level
- Track and report achievement against a Service Level Agreement
- Report on cost of outage (based on user-defined, cost per
- Report by the user-definable, generic cause of the outage (e.g.
- Report on outage events by period