ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

Capacity Management

MSM helps to ensure you have enough people, equipment, computer power, storage capacity and bandwidth to meet business needs.

Use MSM for:

  • Initial recording, analysis and  reporting of capacity related issues and events (e.g. available disk space, poor network performance)
  • Raising a formal change request to resolve the capacity issue