MSM encompasses full support for ITIL® standards and best
practice frameworks, MSM will meet an organization's current and
future needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organization.
MSM helps to ensure you have enough people, equipment, computer
power, storage capacity and bandwidth to meet business needs.
Use MSM for:
- Initial recording, analysis and reporting of capacity
related issues and events (e.g. available disk space, poor network
- Raising a formal change request to resolve the capacity