ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

IT Service Continuity Management

Any incident, no matter how small, can have a major impact on your business, its credibility, financial viability and customer confidence.

MSM provides a wide range of features to support your IT service continuity plan, helping you to ensure the business or organization survives.

Use MSM for:

  • Maintaining contact details e.g. key personnel, partners and suppliers
  • Attaching business continuity and IT plans
  • Business impact prioritization
  • Disaster recovery manifest reporting
  • Critical business services and recovery times
  • Configuration of standard builds
  • An up-to-date asset register with critical items highlighted