MSM encompasses full support for ITIL® standards and best
practice frameworks, MSM will meet an organization's current and
future needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organization.
Release & Deployment Management
MSM Release and Deployment features ensure changes (e.g. to IT
services, software, hardware, members of staff) are organized,
scheduled and released into production with minimum risk and
Use MSM for:
- Easy to build release schedules and packages
- Fast access to change forward schedules and workloads
- Automatic CMDB update on a successful release
- Extensive reporting on a release success or failure