ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

Release & Deployment Management

MSM Release and Deployment features ensure changes (e.g. to IT services, software, hardware, members of staff) are organized, scheduled and released into production with minimum risk and customer inconvenience.

Use MSM for:

  • Easy to build release schedules and packages
  • Fast access to change forward schedules and workloads
  • Automatic CMDB update on a successful release
  • Extensive reporting on a release success or failure