ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

Service Measurement & Reporting

Reporting and quality management information are two of MSM's most powerful, standard features with easy to use, real-time reporting and unique interactive graphs from any display screen.

Outputs are available in textual, statistical and graphical formats. A wide range of standard reports is included.

Use MSM to:

  • Demonstrate 'value for money'
  • Provide feedback to customers
  • Report on conformance of agreed service levels