ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

Web Self-Service

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MSM provides your customers (internal / external) with a powerful web browser based (24/7) self-service tool, that frees up your service desk staff from low impact calls; enabling valuable support staff resources to concentrate and focus on major incidents, business issues and improvements.

Use MSM to:

  • Extend your level of support to customers around the clock
  • Enable your staff to concentrate their resources on providing support for requests with a higher business impact
  • Provide customers with a simple and easy way to register and monitor the progress and close their own service requests
  • Provide access to knowledge item searching including Known Errors, FAQs, Knowledge packs and documentation
  • Provide centralized high speed reporting