MSM encompasses full support for ITIL® standards and best
practice frameworks, MSM will meet an organization's current and
future needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organization.
MSM provides your customers (internal / external) with a
powerful web browser based (24/7) self-service tool, that frees up
your service desk staff from low impact calls; enabling valuable
support staff resources to concentrate and focus on major
incidents, business issues and improvements.
Use MSM to:
- Extend your level of support to customers around the clock
- Enable your staff to concentrate their resources on providing
support for requests with a higher business impact
- Provide customers with a simple and easy way to register and
monitor the progress and close their own service requests
- Provide access to knowledge item searching including Known
Errors, FAQs, Knowledge packs and documentation
- Provide centralized high speed reporting