ITSM Software
MSM Beyond IT - a Service Management tool for all
Initially adopted as an IT service management software tool,
Marval's customers soon realised that the software could be just as
effective a solution when utilised in other areas of the
organisation requiring service and support, and not just for
IT.
Marval's MSM is now also being used worldwide for non IT related
activities including:
MSM for HR - perfect as a HR request management
system, a fast and easy to use web self-service portal enables
requests and changes to be managed and approved; from a payroll
enquiry to booking a training course.
MSM for Shared Services - ideal for
organisations wanting to deploy a shared services approach, MSM
provides secure partitioning with comprehensive auditing and access
control features.
MSM for Fleet Management - all vehicle related
issues, including breakdowns, damages, supplier management of parts
and accessories along with resource scheduling can, and are,
managed using MSM. The lifecycle of a vehicle is fully documented,
audited and can be reported on.
MSM for Facilities Management - for building
maintenance and wider management of an organisations' estate,
planned maintenance tasks are easily scheduled, managed and
allocated. The MSM web self-service portal enables fast
registration, tracking and communication of requests either from a
PC or mobile device. Anything from a faulty generator, radio mast
to a broken window can be reported.
MSM for Transportation Services - for one
public sector customer MSM helps ensure that daily transportation
needs of over 12500 students from 76 schools are met. MSM is used
to record and track any, and all 'busing' issues, including; travel
delays, route cancellations, road closures, accidents
or on-board incidents and provides accurate reports on
service delivery and performance. Easy to configure business rules
ensure requests are managed in the most efficient way, ensuring
nothing is lost, ignored or forgotten - especially the
students.
Marval has been providing service management software
solutions since 1989. It is acknowledged as both a thought
leader and innovator, combining the very latest in technical
innovation with industry best practices and standards. It pioneered
the concept of an integrated IT Service Management (ITSM) tool,
making it part of an all-encompassing approach to the management of
organisations' IT estate.
Marval software solution - MSM has been implemented by
organisations across diverse sectors worldwide, including ICT,
Local and Central Government, Construction and Engineering,
Education, Emergency Services, Healthcare, Publishing,
Telecommunications, Automotive and Utilities. Organisations that
have realised the benefits by improving their support services
whilst reducing costs, increasing productivity and efficiency and
ensuring organisational and customer confidence is maintained.
Marval is committed to the on-going development of integrated
Service Management software, consultancy and education - in
whatever area an organisation may need to deliver service
excellence - not just for IT.