ITSM Software

MSM Product Screenshots

  • Screenshot of Service Desk
    Service Desk

    MSM provides an extensive range of advanced, time-saving features to ensure that you deliver a world-class service, resolving and managing customer requests faster than ever before.

  • Screenshot of Incident Management
    Incident Management

    Incidents and requests for service are easily and quickly logged into MSM by telephone, email or the web to ensure that service can be delivered when the customer needs it.

  • Screenshot of Web Self-Service
    Web Self-Service

    Provide your internal and external customers with a web browser based (24/7) self-service tool that enables them to register and monitor the progress of their own service requests.

  • Screenshot of Service Asset & Configuration Management
    Service Asset & Configuration Management

    Manage your organization’s assets, inventory, configurations and related details with MSM. It is easy to use, auditable, configurable and can be utilized by many different parts of your organization.

  • Screenshot of Service Measurement & Reporting
    Service Measurement & Reporting

    Deliver quality management information and build reports from a simple drag-an-drop interface. A wide range of reports is included as standard in MSM.

  • Screenshot of Workflow

    Support all request types with MSM’s user-definable drag-and-drop workflow builder. Easily create and modify workflows – no coding required