MSM provides an extensive range of advanced, time-saving features to ensure that you deliver a world-class service, resolving and managing customer requests faster than ever before.
Incidents and requests for service are easily and quickly logged into MSM by telephone, email or the web to ensure that service can be delivered when the customer needs it.
Provide your internal and external customers with a web browser based (24/7) self-service tool that enables them to register and monitor the progress of their own service requests.
Service Asset & Configuration Management
Manage your organization’s assets, inventory, configurations and related details with MSM. It is easy to use, auditable, configurable and can be utilized by many different parts of your organization.
Service Measurement & Reporting
Deliver quality management information and build reports from a simple drag-an-drop interface. A wide range of reports is included as standard in MSM.
Support all request types with MSM’s user-definable drag-and-drop workflow builder. Easily create and modify workflows – no coding required