ITSM Software

Other Videos

Here's a few videos that we think you'll enjoy!

Should Change and Release Management be the same Process?
by Mark Sherry

Mark Sherry presenting on Thought Rock Live! 98 people in total registered and 73 people attended. A fantastic response!!

Over the years Mark Sherry has managed many ITIL implementations and the same questions always come up related to Change and Release Management:

  • Where does the Change Management process stop and the Release Management process take over?
  • Should they be combined into one process?
  • Should they be combined into one process?
  • Should they remain separate processes?
  • What type of change classifications do we need?
  • Who decides if a release should be backed out?

ITIL v3 in 6.5 Minutes from the Godfather of ITIL
Presented by Dr. Don Page, Business Development Director, Marval Group

Learn how to sell yourself to the business and instil organizational, stakeholder and customer confidence.

This session is essential for any member of your team, from senior management to Service Analysts who would like a straight talking and common sense introduction to ITIL v3 from one of the World's leading ITIL expert and practitioner.

Dr. Don Page has over 400 ITIL implementation projects under his belt and 9 European service improvement projects of the year awards.

Key Learnings:

  1. Practical overview of the key ITIL Processes
  2. Key messages to sell to your team
  3. Why ISO/IEC20000 will do better than ITIL on its own
  4. Don's Top 10 operations rules of engagement

ITSM Management Reporting Presented by Allan Stear
Senior Trainer and Consultant, Marval Group

Learn how to sell yourself to the business and instil organizational, stakeholder and customer confidence.

Key Learnings:

  • How to demonstrate and sell your value to the board
  • Why figures like 99.999% don't add any real value to the bottom line
  • How to report on your ITIL process's performance
  • What are the keys metrics to identify essential service improvements
  • What are essential metrics & classifications you need to collect and exploit