ITSM Software

Technical Overview

Technology Overview - MSM Web-based integrated IT Service Management Software

  • 100% web based zero footprint client with no required downloads (compatible with Internet Explorer and Firefox)
  • Built on ASP.NET
  • Highly scalable architecture
  • Intelligent application server load balancing
  • High-speed performance
  • Designed for high latency links (satellites etc.)
  • High resilience architecture with full cluster support
  • Comprehensive web services for application/data interoperability
  • LDAP connector (AD, eDirectory)
  • Supporting both application authentication and single Windows logon
  • Asset Discovery Integrator (ADI) for connectivity to a broad range of asset discovery tools
  • Multi-language support (including multi byte characters sets)
  • Full time zone support (all times and escalations are managed in local time)
  • Full reporting suite of ITSM standard reports
  • Knowledge Management options using self-learning technology
  • Customizable self-service portal
  • Intelligent SNMP connector for integration with 3rd party systems event monitors
  • Inbound and outbound email connectors (Integrates with industry standard SMTP email systems and POP3 for inbound email)

For more details on this and Technical overview of MSM's client server solution contact Marval North America.