Technical Overview

• 100% web based zero footprint client with no required downloads (compatible with Edge, Chrome, and Firefox - latest versions)
• Built on Microsoft.NET Frameworkv4.8
• Highly scalable architecture
• Intelligent application server load balancing
• High-speed performance
• Designed for high latency links (satellites etc.)
• High resilience architecture with full cluster support
• Comprehensive web services for application/data interoperability
• LDAP connector (AD, eDirectory)
• Supporting application authentication, Windows single signon, LDAP, Azure, ADFS, SAML, OKTA, and custom authentication etc.
• Asset Discovery Integrator (ADI) for connectivity to a broad range of asset discovery tools (SCCM/SCOM, Lansweeper, etc.)
• Multi-language support (including multibyte characters sets)
• Full time zone support (all times and escalations are managed in local time)
• Full reporting suite of ITSM standard reports, support for PowerBI reporting
• Knowledge Management options using self-learning technology
• Customizable self-service portal
• Intelligent SNMP connector for integration with 3rd party systems event monitors
• Inbound and outbound email connectors (Integrates with industry standard SMTP/EWS {Basic and OAuth authentication} email systems and POP3/IMAP4/EWS {Basic and OAuth authentication} for inbound email)