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  • When Sticky Plasters become a Solution

    Posted by: Dean Johnson
    11/12/2017

    By Dean Johnson, Support Analyst, Marval
    Let’s be honest, we’ve all done this at some point: Something’s broken, or not implemented or applied properly in the first place, but instead of fixing it we improvise and find an...

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  • Contagious Behaviours in the Workplace

    Posted by: Greg Pritchett
    06/12/2017

    By Greg Pritchett, Managing Director, Marval
    I read an interesting report recently about stress in the workplace (“Preventing stress: Promoting positive manager behaviour”) by the Chartered Institute of Personnel and Development...

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  • Change Management and the Modern Business

    Posted by: Robert Hall
    04/12/2017

    By Robert Hall, Support Analyst, Marval
    According to the BNET Business Dictionary, Change Management is “the coordination of a structured period of transition from situation A to situation B, in order to achieve lasting change within an...

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  • The Manager’s Top 5 Rules for a good Process (and why bother with them!)

    Posted by: Dr Don Page
    28/11/2017

    By Dr. Don Page, ITSM Strategic Director, Marval
    I am not sure why this subject is challenging, but for some it just is. Process defines how we should work, we follow process for almost everything we do: learning to drive, obtaining a bank loan,...

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  • Old Ways, New Ways (or just set in our ways!)

    Posted by: Robert Hall
    27/11/2017

    By Robert Hall, Support Analyst, Marval
    People are usually set in their ways. When they go to work every morning, they expect to enter a familiar work environment and deal with conditions they are used to. Surprises or big changes are not...

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  • Evolving Leaders In Customer Service

    Posted by: Greg Pritchett
    23/11/2017

    By Greg Pritchett, Managing Director, Marval
    I’m sure you have heard this before: employees quit managers, not companies. Poor management is in fact the number one reason employees leave their companies (even if their exit interview says...

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  • Service Desk Teamwork, Awarded

    Posted by: Richard West
    16/11/2017

    By Richard West, Service Desk Manager, Marval
    Last week Marval hosted MPowered, its Global Partner Conference in Lithuania. Mpowered is a major three-day event and awards ceremony for our partner community, where knowledge is shared, our culture...

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  • The Journey Has Begun

    Posted by: Greg Pritchett
    13/11/2017

    By Greg Pritchett, Managing Director, Marval
    Last week, I was in Lithuania for MPOWERED17, Marval’s Global Partner Conference and Awards. It was an exciting three days in Vilnius, where our partners had the opportunity to meet and spend...

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  • ESM Software Upgrades and Business Continuity

    Posted by: Robert Hall
    30/10/2017

    By Robert Hall, Support Analyst, Marval
    Enterprise Service Management (ESM) is a constantly evolving operation and many ESM tools are also evolving to reflect the market’s emerging needs.
    Marval MSM is one of them. It is a highly...

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