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  • “What Are You Doing?” The Benefits Of Having An ISO 20000 Certified Service Desk

    Posted by: Richard West
    17/05/2017

    To quote scientist W. Edwards Deming “If you can’t describe what you are doing as a process, then you don’t know what you are doing.” When it comes to Customer Service, you definitely want to know what you are doing.
    By...

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  • Innovation Applied: Marval Innovative SSI Process

    Posted by: Dr Don Page
    16/05/2017

    Marval are thrilled and honoured to have been selected by the iTSMF as a finalist for “Service Innovation of the Year” Award for the Marval Suggested Service Improvement (SSI) process.
    By Dr Don Page, ITSM Strategic Director, Marval...

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  • Ransomware: 5 Quick Steps To A Safer Organisation

    Posted by: Chris Harris
    15/05/2017

    By Chris Harris, Support Analyst, Marval Software
    On Friday afternoon, it was reported that many NHS organizations, as well as other large companies, were affected by a ransomware cyber-attack. So far over 237,000 computers in more than 99...

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  • Why do I need an SLA?

    Posted by: Robert Hall
    15/05/2017

    By Robert Hall, Support Analyst, Marval SoftwareWell, let’s start with what a Service Level Agreement (SLA) is. Put simply, it is a definition of reasonableness – what the concerned groups consider is practical in a business...

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  • The Impact Of Culture In Customer Service

    Posted by: Hassan Elahi
    11/05/2017

    By Hassan Elahi, Support Analyst, Marval SoftwareA few weeks ago, I went on a holiday to visit some of my family in Pakistan. I was hoping to come back with a lot of good memories, a nice tan and a couple of extra pounds of fat from all the caloric...

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  • Watch Your Assets: How ITAM Helps Enhance IT Security

    Posted by: Chris Harris
    09/05/2017

    By Chris Harris, Support Analyst, Marval Software
    We live in a fast-paced, globalised and full of opportunities world. Many successful businesses have overgrown their local markets, developed global commercial networks and now depend on their...

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  • Sisters Are Doin’ It For Themselves

    Posted by: Julian Ratcliffe
    08/05/2017

    By Julian Ratcliffe, Sales Coordinator, Marval Software
    Let’s go back to 1985, when shoulder pads were in, and Annie Lennox from the Eurythmics and the great Aretha Franklin belted out the feminist anthem “Sisters Are Doin'...

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  • When All Things IT (Don’t) Work Like Magic

    Posted by: Richard West
    05/05/2017

    By Richard West, Service Desk Manager, Marval Software
    According to a study run by Jobsite, IT professionals in the UK feel that their work is not appreciated by their co-workers in non-IT functions. Actually, 67% of IT professionals feel that...

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  • How many printers do we have? And how many are Inkjet?

    Posted by: Robert Hall
    03/05/2017

    By Robert Hall, Support Analyst at Marval Software
    The last decade has brought several organizational and operational changes in many enterprises, and newly introduced technologies were responsible for a good number of them. From new work...

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