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  • How To Survive An Audit

    Posted by: Rhonda Ritchie
    02/05/2017

    By Rhonda Ritchie, Development Project Manager, Marval SoftwareService Desk staff can feel overwhelmed nowadays. When you are full speed ahead with day-to-day work, managing customer requests and trying to schedule the next administrative task or...

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  • An Investment For Life

    Posted by: Greg Pritchett
    27/04/2017

    By Greg Pritchett, Managing Director, Marval SoftwareWhile I was growing up, things seemed to remain around us for longer (even summers and winters lasted longer). We had good, sturdy and practical furniture that lasted for years; white goods that...

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  • Tough Love: Difficult Customers And How To Deal With Them

    Posted by: Hassan Elahi
    25/04/2017

    Why an overheated customer is more dangerous than an overheated computer?
    By Hassan Elahi, Support Analyst, Marval Software
    I’m sure you’re thinking to yourselves: how can you compare an overheated computer with a customer?...

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  • Service Desk Analysts – Or The Translators Of The Techy Jargon

    Posted by: Jess Hill
    24/04/2017

    By Jess Hill, Application Support Analyst, Marval Software
    Customers are important for any business. Customers are the reason why the business exists. Without any customers, no business would survive - probably why many successful businesses...

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  • IT And The Ugly Ducklings

    Posted by: Julian Ratcliffe
    21/04/2017

    By Julian Ratcliffe, Sales Coordinator, Marval Software
    March 1986. Maggie Thatcher was the first ever woman PM, my beloved Liverpool were the best team in the land, Cliff Richard and The Young Ones were number 1 with Living Doll and you could...

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  • Your ITSM Investment And What To Expect In Return

    Posted by: Lianne Larner
    19/04/2017

    By Lianne Larner, Operations Manager, Marval Software
    Since the recession of 2008, many organizations have seen their budget shrinking year on year. Still, the technology world kept evolving and so did the senior management and customers’...

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  • 5+1 Steps to Successful Service Design and Service Lifecycle

    Posted by: Robert Hall
    18/04/2017

    By Robert Hall, Support Analyst, Marval Software
    The Service Design is an imperative part of customer service. Its significance goes above and beyond the Service Desk, adding value to the organization overall. Well-designed and effective...

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  • Passwords: Think Them Through And Think Twice!

    Posted by: Robert Hall
    11/04/2017

    Information Technology brings with it Information Security – to protect the data held on the variety of servers, storage devices and computers that make up the modern office/hospital/bank or any other type of business you can think of.
    By...

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  • Riding High In Customer Service: A Matter Of Trust

    Posted by: Lianne Larner
    10/04/2017

    By Lianne Larner, Operations Manager, Marval Software
    Riding has always been one of my most cherished hobbies, with show jumping and cross country being a particular passion. Wherever I was, no matter what was happening in my life, I had my...

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