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New functionality in Marval MSM provides comprehensive support for GDPR

To assist customers with the recent General Data Protection Regulation (GDPR) requirements, Marval has introduced new, unique, automated functionality within its service management software that will allow personal data to be handled with minimal impact and effort, ensuring avoidance of potentially punitive fines.

Introduction of new attributes fields highlight personal information held against a person’s organisational unit record. If a person then requests for any personal information held against them to be removed, MSM will assist with this process by automatically redacting any information that has been flagged as containing personal information.

When redaction of a person’s data is actioned, Marval has built in a standstill period of 30 days before the task is completed by MSM. This allows enough time for the person to change their mind, should they wish to. Once information has been redacted, there is no way to reverse this action and the person can no longer be searched for in MSM.

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