{"id":944,"date":"2025-04-30T20:01:35","date_gmt":"2025-04-30T20:01:35","guid":{"rendered":"https:\/\/www.marvalnorthamerica.com\/?page_id=944"},"modified":"2025-07-22T21:26:02","modified_gmt":"2025-07-22T21:26:02","slug":"training-experts","status":"publish","type":"page","link":"https:\/\/www.marvalnorthamerica.com\/?page_id=944","title":{"rendered":"Services: ITSM Experts"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull\" style=\"min-height:350px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"408\" class=\"wp-block-cover__image-background wp-image-945 size-full\" alt=\"\" src=\"https:\/\/www.marvalnorthamerica.com\/wp-content\/uploads\/2025\/04\/7_1920x4100.jpg\" style=\"object-position:5% 60%\" data-object-fit=\"cover\" data-object-position=\"5% 60%\" srcset=\"https:\/\/www.marvalnorthamerica.com\/wp-content\/uploads\/2025\/04\/7_1920x4100.jpg 1920w, https:\/\/www.marvalnorthamerica.com\/wp-content\/uploads\/2025\/04\/7_1920x4100-300x64.jpg 300w, https:\/\/www.marvalnorthamerica.com\/wp-content\/uploads\/2025\/04\/7_1920x4100-1024x218.jpg 1024w, https:\/\/www.marvalnorthamerica.com\/wp-content\/uploads\/2025\/04\/7_1920x4100-768x163.jpg 768w, https:\/\/www.marvalnorthamerica.com\/wp-content\/uploads\/2025\/04\/7_1920x4100-1536x326.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-vivid-green-cyan-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-right has-primary-color has-text-color has-link-color has-xx-large-font-size wp-elements-b3029c7150b762a9dd5b254e1aabaab7 wp-block-paragraph\" style=\"margin-right:var(--wp--preset--spacing--80)\">Services: <br>We are <strong>ITSM <\/strong>Experts<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.6), 1.25rem);\">Marval North America provides consistent, cost-effective and high-quality IT education and consultancy services, delivered in line with IT Service Management (ITSM) best practices and standards. With over 25 years experience, we are acknowledged experts in the ITSM arena and actively promote business awareness of industry best practice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.6), 1.25rem);\">Working with you, our trusted consultants focus on exactly what you need. Sharing their expertise, they will help you to efficiently implement your new service support strategy and, if desired, seamlessly co-ordinate your customer service improvement project throughout each phase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.6), 1.25rem);\">Our comprehensive portfolio of Marval MSM product training and ITSM education&nbsp;focuses on quality awareness, improving customer service levels and enhancing the service delivery skills of your personnel.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">ITSM <strong>Education<\/strong><\/h1>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">In addition to providing administration and user training for MSM,  we offer a comprehensive portfolio of education and training courses that meet your exact service delivery needs.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">ITSM education and training includes:<\/p>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li class=\"has-small-font-size\">Process Workshops<\/li>\n\n\n\n<li>IT Service re-orientation workshops<\/li>\n\n\n\n<li>Problem solving and major incident handling<\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">With many years&#8217; practical experience Marval is able to add value at all levels of an organization. We make it our business to understand your business. This ensures we offer the best advice and guidance and provide the most suitable education to match your service needs.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">We are currently offer the following courses:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-bottom:var(--wp--preset--spacing--70);font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.6), 1.25rem);\">ITIL\u00ae 4 Awareness for Decision Makers \u2013 1 Day Maximum \u2013 Non-Certificate Program \u2013 English<br>ITIL\u00ae 4 Overview &#8211; 1 Day Maximum \u2013 Non-Certificate Program \u2013 English<br>ITIL\u00ae 4 Foundation Certification Program \u2013 3 Days \u2013 English\u00a0\u00a0<\/p>\n\n\n<div\n\t\tclass=\"align wp-block-btn-button\"\tid='btnButton-1'\n\t\tdata-attributes='{&quot;cPostId&quot;:944,&quot;text&quot;:&quot;Register Now&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.marvalnorthamerica.com\\\/?page_id=692&quot;,&quot;icon&quot;:{&quot;class&quot;:&quot;fa-solid fa-pen-clip&quot;},&quot;typography&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:20,&quot;tablet&quot;:16,&quot;mobile&quot;:16},&quot;fontWeight&quot;:600,&quot;textDecoration&quot;:&quot;none&quot;},&quot;colors&quot;:{&quot;color&quot;:&quot;#fff&quot;,&quot;bg&quot;:&quot;#1095bb&quot;},&quot;hovColors&quot;:{&quot;color&quot;:&quot;#fff&quot;,&quot;bg&quot;:&quot;rgba(212, 42, 127, 1)&quot;},&quot;align&quot;:&quot;&quot;,&quot;actionType&quot;:&quot;link&quot;,&quot;security&quot;:&quot;none&quot;,&quot;tooltip&quot;:&quot;&quot;,&quot;tooltipPos&quot;:&quot;top&quot;,&quot;target&quot;:&quot;_self&quot;,&quot;attrs&quot;:{&quot;rel&quot;:&quot;noreferrer&quot;,&quot;referrerpolicy&quot;:&quot;no-referrer&quot;},&quot;hideOn&quot;:{&quot;desktop&quot;:false,&quot;tablet&quot;:false,&quot;mobile&quot;:false},&quot;isDownload&quot;:false,&quot;downloadFileName&quot;:&quot;&quot;,&quot;isUpIcon&quot;:false,&quot;upIcon&quot;:{&quot;id&quot;:null,&quot;url&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;title&quot;:&quot;&quot;},&quot;iconPos&quot;:&quot;left&quot;,&quot;type&quot;:&quot;flat&quot;,&quot;isFullWidth&quot;:false,&quot;size&quot;:&quot;medium&quot;,&quot;popup&quot;:{&quot;type&quot;:&quot;image&quot;,&quot;content&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;width&quot;:&quot;&quot;},&quot;animationType&quot;:&quot;&quot;,&quot;animationDuration&quot;:0.4,&quot;addID&quot;:&quot;&quot;,&quot;addCSS&quot;:&quot;&quot;,&quot;alignment&quot;:&quot;center&quot;,&quot;padding&quot;:{&quot;vertical&quot;:&quot;12px&quot;,&quot;horizontal&quot;:&quot;24px&quot;},&quot;border&quot;:{&quot;radius&quot;:&quot;5px&quot;},&quot;shadow&quot;:[]}'\n><\/div>\n\n\n<h1 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--80)\">ITSM <span><strong>Assessments<\/strong><\/span><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Marval ITSM Workshops<\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Our interactive and practical ITSM workshops are designed to encourage full participation from attendees; ideas generated during the&nbsp;workshops are intended to be utilized wherever possible within your business or organization.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Workshops include:<\/h3>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li class=\"has-small-font-size\">Problem Solving and Analysis Skills<\/li>\n\n\n\n<li class=\"has-small-font-size\">Cultural Reorientation<\/li>\n\n\n\n<li class=\"has-small-font-size\">Process Development<\/li>\n\n\n\n<li class=\"has-small-font-size\">Practical Service Level Management<\/li>\n\n\n\n<li class=\"has-small-font-size\">Continual Service Improvement<\/li>\n\n\n\n<li class=\"has-small-font-size\">Delivering Seamless Service<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">ITSM Health Check<\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Our ITSM Health Check has been designed to examine the current levels of maturity and quality of your ITSM processes against ITSM best practice guidelines. It will identify any gaps or areas for improvement in your current processes and make recommendations for improvements. It is based on the best practices and standards recommended in ITIL and ISO\/IEC 20000 and by our ITSM consultants&#8217; comprehensive experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits for your business<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">The IT department will understand what it needs to do to meet business expectations and then develop strategies to satisfy those expectations<\/li>\n\n\n\n<li class=\"has-small-font-size\">Cost saving through the&nbsp;IT department working proactively and in alignment with business strategies and objectives<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">ITSM Service Desk Health Check<\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Our Service Desk Health Check has been designed to examine the maturity and quality of your Service Desk against ITIL best practice guidelines. It will identify any gaps or areas for improvement with your current operation and make recommendations for improvements. It is based on the best practices recommended in ITIL and SDI standards together with our ITSM consultants&#8217; in depth, practical experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits for your business<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Development of strategies to meet business expectations and industry best practice requirements<\/li>\n\n\n\n<li class=\"has-small-font-size\">Cost saving through the Service Desk working proactively and in alignment with business strategies and objectives<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">ITSM and Best Practice Awareness<\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Our ITSM and best practice awareness workshop presents a pragmatic view of what is involved to ensure the successful implementation of ITSM&nbsp;proven methods and outlines some of the key benefits of adopting best practice.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">The workshop provides a clear explanation and overview of&nbsp;ITSM:<\/p>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li class=\"has-small-font-size\">Why implement ITSM? Business and operational&nbsp;benefits<\/li>\n\n\n\n<li class=\"has-small-font-size\">The transition from reactive to proactive<\/li>\n\n\n\n<li>The key objectives of ITSM<\/li>\n\n\n\n<li class=\"has-small-font-size\">Best practice&nbsp;&#8211; the background, process relationships, and&nbsp;dependencies<\/li>\n\n\n\n<li class=\"has-small-font-size\">Potential problems that may be encountered when&nbsp;implementing ITIL and strategies to overcome them<\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"javascript:void(0)\"><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-top:9.1em;padding-bottom:0px;font-size:0.75em\">The ITIL courses listed on this page herein are offered by QLogitek, authorized distributor of Marval Software in North America, and delivered in collaboration with Ahead Technology Inc.; a PeopleCert Accredited Training Organization (ATO) company respectively. ITIL\u00ae is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Marval North America provides consistent, cost-effective and high-quality IT education and consultancy services, delivered in line with IT Service Management (ITSM) best practices and standards. With over 25 years experience, we are acknowledged experts in the ITSM arena and actively promote business awareness of industry best practice. Working with you, our trusted consultants focus on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-944","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.marvalnorthamerica.com\/index.php?rest_route=\/wp\/v2\/pages\/944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marvalnorthamerica.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.marvalnorthamerica.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.marvalnorthamerica.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marvalnorthamerica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=944"}],"version-history":[{"count":14,"href":"https:\/\/www.marvalnorthamerica.com\/index.php?rest_route=\/wp\/v2\/pages\/944\/revisions"}],"predecessor-version":[{"id":1220,"href":"https:\/\/www.marvalnorthamerica.com\/index.php?rest_route=\/wp\/v2\/pages\/944\/revisions\/1220"}],"wp:attachment":[{"href":"https:\/\/www.marvalnorthamerica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}