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MSM Connect 17 Why Attend?

Marval customers will have the opportunity to learn of current and future product developments, together with real life customer experiences of using Marval's IT service management software and the chance to network and exchange ideas.

In what is expected to be a packed day, the overriding theme will be maximizing the return on investment in Marval's comprehensive, multi-level IT service management solution MSM.

In addition to presentations from Marval consultants including:

  • MSM Plugins and Integrations
  • Adoption of MSM in other areas of the business requiring service and support
  • Insights into some of MSM’s advanced functionality

There will also be guest speakers from two customers who will share their experiences on the uses of MSM within their organizations:

Stuart Beale, ICT Customer Support Team Manager  of Leicestershire County Council (LCC) will be presenting LCC's Digital Transformation journey, embracing Marval’s cloud-based ITSM solution and metamorphosing Service Management to deliver new services in a modern, agile enterprise.

Stuart Knipe, Head of IT Service Delivery, Catalyst Housing will be discussing how its first line staff copes with the move towards product management and DevOps.



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