By Dean Johnson, Support Analyst, Marval
Let’s be honest, we’ve all done this at some point: Something’s broken, or not implemented or applied properly in the first place, but instead of fixing it we improvise and find an...

By Greg Pritchett, Managing Director, Marval
I read an interesting report recently about stress in the workplace (“Preventing stress: Promoting positive manager behaviour”) by the Chartered Institute of Personnel and Development...

By Robert Hall, Support Analyst, Marval
According to the BNET Business Dictionary, Change Management is “the coordination of a structured period of transition from situation A to situation B, in order to achieve lasting change within an...

By Dr. Don Page, ITSM Strategic Director, Marval
I am not sure why this subject is challenging, but for some it just is. Process defines how we should work, we follow process for almost everything we do: learning to drive, obtaining a bank loan,...

By Robert Hall, Support Analyst, Marval
People are usually set in their ways. When they go to work every morning, they expect to enter a familiar work environment and deal with conditions they are used to. Surprises or big changes are not...

By Greg Pritchett, Managing Director, Marval
I’m sure you have heard this before: employees quit managers, not companies. Poor management is in fact the number one reason employees leave their companies (even if their exit interview says...

By Richard West, Service Desk Manager, Marval
Last week Marval hosted MPowered, its Global Partner Conference in Lithuania. Mpowered is a major three-day event and awards ceremony for our partner community, where knowledge is shared, our culture...

By Greg Pritchett, Managing Director, Marval
Last week, I was in Lithuania for MPOWERED17, Marval’s Global Partner Conference and Awards. It was an exciting three days in Vilnius, where our partners had the opportunity to meet and spend...

By Robert Hall, Support Analyst, Marval
Enterprise Service Management (ESM) is a constantly evolving operation and many ESM tools are also evolving to reflect the market’s emerging needs.
Marval MSM is one of them. It is a highly...