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  • A Consistent Start to the Customer’s Service Experience

    Posted by: Robert Hall
    25-10-2017

    By Robert Hall, Support Analyst, Marval
    Service Catalogues are becoming increasingly popular lately, as many Service Desks have recognised the need to develop and introduce one to their customers and staff. This organized collection of...

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  • In Service Management, it’s the impact that makes all the difference

    Posted by: Greg Pritchett
    17-10-2017

    By Greg Pritchett, Managing Director, Marval
    The million-dollar question: Why is Service Management important?
    It’s a question I’ve lately been asking many business associates, partners and friends from our industry, and the...

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  • Project Management against the collar? Simple ways to make things work

    Posted by: Jess Hill
    16-10-2017

    By Jess Hill, Application Support Analyst, Marval
    This is a shot of my dogs: Radar on top, Jethro and Merlin on the bottom.
    People say we can learn a lot from our pets, e.g. how to just enjoy life as it comes, how to express affection or how...

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  • Why we went native…

    Posted by: Ben Hinman
    10-10-2017

    By Ben Hinman, Software Architect, Marval“I think subconsciously people are remarkably discerning. I think that they can sense care.” - Jony Ive
    When we began building our enhanced MSM Mobile app, we were committed to building it as...

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  • Logistics and the Modern World

    Posted by: Robert Hall
    09-10-2017

    By Robert Hall, Support Analyst, Marval
    A few years ago, I was involved in a project (being part of a Supplier firm) designed to enhance the delivery of a wide range of Suppliers’ goods to a well-known Do-It-Yourself retail chain.
    The...

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  • ITSM Implementation: Technology Comes Second

    Posted by: Harry Newman
    05-10-2017

    By Harry Newman, Technical Consultant, Marval
    Having been actively involved in several IT Service Management implementation projects, I have come to the conclusion that most organizations, regardless of their size, industry or scope, face...

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  • A Joint Responsibility

    Posted by: Dean Johnson
    02-10-2017

    By Dean Johnson, Support Analyst, Marval
    We all know that: for the Service Desk, not all incidents are the same; some are simple, some others need more time, some will be upgraded to problems and require days to be resolved.
    For the Service...

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  • All Of A Size: What Our Participation in the 8th itSMF Russia Conference Taught Me

    Posted by: Vilma Domaševiciene
    29-09-2017

    By Vilma Domaševiciene, CEO, Marval Baltic
    Recently, my team and I attended the 8th itSMF Russia Conference, held in Moscow. Marval was the golden sponsor of this event, which was fantastic in many aspects: very well organized and run,...

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  • Soft Pedalling Doesn’t Improve Customer Service

    Posted by: Robert Hall
    25-09-2017

    By Robert Hall, Support Analyst, Marval
    5 things I like almost as much as riding my bike:
    1.      Looking at my bike
    2.      Talking about my bike
    3.     ...

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