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Marval’s latest service management software is PinkVERIFY re-certified for 16 ITIL processes

PinkVerify2011-16ProcessesMarval is pleased to announce that its latest enterprise service management software solution, Marval MSM, has successfully passed the criteria for PinkVERIFY Toolsets, demonstrating 100% of the required functionality and documentation sets for all 16 Pink-defined ITIL processes:

Incident Management, Problem Management, Change Management, Asset Management, Knowledge Management, Request Fulfilment, Release & Deployment Management, Availability Management, Capacity Management, Event Management, Financial Management, IT Service Continuity Management, Service Asset & Configuration Management, Service Catalogue Management, Service Level Management, Service Portfolio Management 

“Marval MSM v14.21 has passed the PinkVERIFY 2011 assessment and as such, this tool has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading IT Service Management education and consulting provider.” said David Ratcliffe, President, Pink Elephant. “The PinkVERIFY 2011 logo is the stamp of approval issued by Pink Elephant for Service Management tools that meet the minimum functional criteria for the each respective ITIL 2011 process. Well done!”

Marc Rancourt, President of Marval North America says, “There is extensive innovation and development of Marval MSM in recent months to ensure not only that our customers’ changing technological and operational needs continue to be met, but also, that our product fully aligns with ITIL to ensure its processes can be easily adopted. As industry leaders, it is important for Marval that we have this independent assessment to continue to adhere to ITIL.”

Customers wanting to introduce ITIL best practice processes in their organizations have a head start with Marval MSM. Designed and built from the ground up to be fully compatible and aligned with the ITIL framework, Marval MSM, an on-premise or cloud-based service management software, fully underpins an organization’s service management approach. Support for all ITIL processes is included in the software as standard. Timing for the adoption and deployment of each process is determined by the customer to match their needs and maturity.

Marval MSM is relied on by organizations worldwide for reducing costs, increasing productivity, and improving their support services not only for IT but other areas of the business such as HR, Facilities, Transport and Logistics. Marval MSM has been implemented across diverse sectors including ICT, Municipal, Provincial and Federal Government, Finance, Education, Healthcare and Emergency Services, Transportation and more.

Marval has been providing service management software solutions, consultancy and education since 1989.  It is accredited against the worldwide standard for ITSM - ISO/IEC 20000 and recently successfully passed its ISO/IEC 27001 audit – the international quality standard for information and data security.

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