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Service Management Software

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  • Marval MSM at a Glance


Marval MSM is an integrated, innovative, multi-level Enterprise Service Management (ESM) software solution - a secure, reliable, scalable and stable ITSM technology that supports IT and business services and growth strategies of your organization. It ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision.

Developed to meet current and future requirements, Marval MSM offers a real choice with products designed to meet an organization’s ITIL maturity, budget and operational preference. 

Marval MSM software is easy to deploy, use, maintain and upgrade. It is designed to meet changing customer and market requirements and reflect advances in technology.


  • Out of the box solution with code-free configuration and customization
  • Process driven solution based on industry good practice frameworks and standards (ITIL /ISO/IEC20000)
  • Best of breed reporting and management dashboards
  • On premise or cloud deployment options
  • User-friendly web self-service portal/catalogue underpinned by a service portfolio
  • A tool that’s simple to configure
  • Drag and drop process workflow and configuration creation and views
  • Built in support for all ITIL processes
  • MSM has been successfully certified as ITIL process compliant through the AXELOS ITIL toolset compatibility against 16 ITIL processes
  • Easy integration with other business applications
  • Extensive knowledge and configuration management

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