Support and Maintenance
Marval's MSM support service has true added value benefits. We listen to our customers and their contribution guarantees that we deliver:
MSM software updates that will help all our customers to provide a first class service to their customers, faster, more efficiently and more cost effectively and with the evidence to prove it
Our development program focuses on how we can help our customers to:
- Reduce their operational costs by providing software enhancements that include time-saving features
- Maintain and retain their customers
- Provide improved management reporting to the business
- Improve controls and accountability
We are serious about support and providing our customers with a quality service. We use MSM ITSM software to service our customers.
Global support is provided where required through Marval's worldwide network of authorized distributors.
Marval is an ISO/IEC 20000 registered organization, which gives you the assurance that we are dedicated to supporting our customers to international standards. We practice what we preach.
Marval's standard MSM support service program ensures:
- Customers automatically receive the latest enhanced release of MSM software
- Access to highly skilled and experienced service desk personnel and product specialists to provide advice and answer your queries
- Access to free customer workshops
- Knowledge transfer between customers and from Marval experts
- Dedicated customer relationship function