Marval MSM for Financial Services
Capitalise on your greatest assets,
to provide your customers with a unique, personalized service experience.
To retail banking and insurance customers, nothing matters more than premium service; still, they can be a very hard audience to please. Promises for new and exciting experiences, like tele-assistance, tele-presence, the branch of the future and enhanced mobile services, set a very competitive landscape. With new security and fraud issues occurring every day, and the board asking for audit compliance and value-based cost reduction, CIOs have to exceed expectations and lead the organization’s strategic transformation.
We are here to help. Marval MSM software can help you:
- Deliver a consistent, yet personalized experience for your customers
- Improve forecasting and planning on all areas of customer service
- Introduce innovations smoothly
- Expand your digital ecosystem
- Eliminate risks and vulnerabilities
- Meet and exceed your organization’s critical objectives for compliance, governance and operational excellence
Personalise customer experience:
With knowledge management, customer history records, user-friendly self-service portal, easy to locate information, optimized use of assets and frequent communication.
Amplify competitiveness:
With reduced administration, efficient cost and asset management, fast responsiveness, improved first time call and fix rates, and accelerated change management.
Eliminate risk:
With identification of possible liabilities, recommendations on suggested service improvements and infrastructure upgrades, standardized and recorded processes, automation, thorough risk assessment, real-time reports and analytics.
Support innovations:
With documented decisions, comparable dashboards, effective change management and performance measurement.