ITSM Education

ITSM & ITIL Awareness

Marval North America's informative IT Service Management (ITSM) and ITIL® awareness workshop presents a pragmatic view of what is involved to ensure the successful implementation of ITSM best practice based on ITIL, and outlines some of the key benefits of putting ITIL into practice.

The workshop provides a clear explanation and overview of ITSM:

  • Why implement ITSM? Business and operational benefits
  • The transition from reactive to proactive
  • The key objectives of ITSM
  • ITIL - the background, process relationships and dependencies
  • Potential problems that may be encountered when implementing ITIL and strategies to overcome them

Request further details Marval North America's ITSM and ITIL Awareness Workshop and other workshops available

Or

Register and download a full copy of Marval North America's ITSM Training and Consultancy Prospectus here