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MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box

Valuable staff resources and time do not have to be spent tailoring or building an IT Service Management solution; it's all there, ready to be switched on.

From day one, your team is productive, focusing on improving the service delivered to the business and its customers.

MSM Helping you deliver a world class service to your customers:

  • Faster
  • More reliably
  • More efficiently
  • More cost effectively
  • With the evidence to prove it

MSM has been independently certified under the PinkVERIFY toolsets for compatibility against the maximum 15 ITIL processes.



Marval North America is pleased to announce that it has partnered with Lansweeper to integrate with Marval MSM to provide Network Inventory. Lansweeper network inventory comes with a variety of scanning methods, which can be used standalone or in combination with others. While one agent based scanning method is available, using it is completely optional. Most of the Lansweeper scanning methods in fact do not require agents on your machines. A wide range of computer details are scanned for Windows machines. Hardware, software, event logs, Windows updates and product keys are just a few of the items you'll be able to report on. For more information or a demonstration of Lansweeper and how it can enhance your Marval installation please contact us today!