ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

Event Management

Automatically record infrastructure events raising major incidents against affected services before they impact the business. When used in conjunction with MSM Event Monitor, MSM enables you to easily interface with network/systems management and monitoring software, including your own scripts and procedures.

On an event being reported via SNMP (e.g. a server crashing) an event record can automatically be raised. Different SNMP events can be templated to register requests with certain pre-defined information e.g. classification, assignment, priority, etc.

Use MSM to:

  • Automatically record and update infrastructure events
  • Identify major incidents before the customer is impacted
  • Automatically notify the correct support team(s) and affected customers of an infrastructure event
  • Register backup, batch job, failures etc