MSM encompasses full support for ITIL® standards and best
practice frameworks, MSM will meet an organization's current and
future needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organization.
Automatically record infrastructure events raising major
incidents against affected services before they impact the
business. When used in conjunction with MSM Event Monitor, MSM
enables you to easily interface with network/systems management and
monitoring software, including your own scripts and procedures.
On an event being reported via SNMP (e.g. a server crashing) an
event record can automatically be raised. Different SNMP events can
be templated to register requests with certain pre-defined
information e.g. classification, assignment, priority, etc.
Use MSM to:
- Automatically record and update infrastructure events
- Identify major incidents before the customer is impacted
- Automatically notify the correct support team(s) and affected
customers of an infrastructure event
- Register backup, batch job, failures etc