Integration Utilities and Components
Marval provides a Web Service API into MSM, enabling HTTP
integration with third-party systems and applications; allowing
requests, contacts, configuration items and organisational units to
be easily added and updated. Your customers (internal/external) are
provided with the flexibility to automatically raise and update
requests in MSM from these third party systems.
Support staff are freed up from handling low impact calls
enabling them to save time and become more proactive in their
MSM Mail Import
Functionality that frees up Service Desk staff from low impact
calls as your internal/external customers are provided with the
flexibility of registering their service requests via email, rather
than phoning them in. They can automatically receive a receipted
confirmation and unique call reference number.
MSM integrates with industry standard Microsoft Exchange Web
Services and POP3 for inbound email.
MSM Event Monitor
This SNMP based monitoring utility enables you to automatically
record major incidents, infrastructure events and affected services
before they impact the business.
- Link into your own system management tools
- Automatically prioritise and assign to the right
specialist or team
- Transparently link into the MSM CMDB
- Leverage your investment in systems monitoring and
MSM LDAP Integrator
Functionality enabling access to a company's centralised
Directory Service e.g. Microsoft Active Directory and Novell
eDirectory, of common organisational structure and contact
information for the purpose of populating and continuously
synchronising/updating such data into MSM's databases.
MSM Asset Discovery Integrator
Functionality that provides seamless connectivity between the
MSM Service Asset and Configuration Management component and any
ODBC compliant 3rd party discovery tool. This removes
the need for manual data transfer between products and provides an
accurate, real-time view of asset information for comparison with
information held within your MSM CMDB.