ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

Service Asset & Configuration Management

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MSM provides you with comprehensive facilities for managing your organization's assets, inventory, configurations and related details. It is easy to use, auditable, configurable, and can be utilized by many different parts of your organization and is indispensable in the support of corporate governance.

Use MSM for:

  • Standard asset, inventory and computer equipment tracking
  • Configuration management and building/plant service management
  • Maintaining configuration items, relationships and their dependencies
  • Health and safety checks and disaster recovery manifest
  • Inventory control and auditing
  • Software license management and maintenance and warranty tracking
  • Service Reminders for warranty/contract expiry and renewal
  • ISO/IEC 20000, ISO/IEC 27001, SOX, COBIT, ETOMS, audit support and Corporate Governance

Note: Don't worry if you have already invested in an asset discovery tool. Marval provides an optional Asset Discovery Interface (ADI) that seamlessly integrates with a number of industry leading hardware and software inventory discovery and tracking tools.

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Marval North America is pleased to announce that it has partnered with Lansweeper to integrate with Marval MSM to provide Network Inventory.   Lansweeper network inventory comes with a variety of scanning methods, which can be used standalone or in combination with others. While one agent based scanning method is available, using it is completely optional. Most of the Lansweeper scanning methods in fact do not require agents on your machines.  A wide range of computer details are scanned for Windows machines. Hardware, software, event logs, Windows updates and product keys are just a few of the items you'll be able to report on. For more information or a demonstration of Lansweeper and how it can enhance your Marval installation please contact us today!