ITSM Software

Functionality & Process Support

MSM encompasses full support for ITIL® standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization.

Service Portfolio & Catalogue Management

MSM enables a service provider to build service portfolio and catalog entries. The service catalogue is readily accessible to the support agent, enabling them to better service their customers.

The portfolio allows the definition of many service related attributes including:

  • Service entitlement definition
  • Service Level Agreement content
  • Intelligent call routing based on the selected service
  • Advisory checklists
  • Recommended specialists with relevant skills needed to support this service
  • Current lifecycle status, planned and actual go live dates, service package information and underpinning configuration items