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Integrated ITSM Software

Standardize and optimize the way
you deliver IT and support services

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MSM Self Service

Secure access wherever users are,
whatever device they are on

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MSM will help you

Standardize delivery of IT services and processes

Improve service delivery, automate your processes, improve customer experience, support ITSM industry standards, and more...

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Welcome to Marval North America

IT and service support professionals wanting to achieve operational excellence need look no further than Marval - a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 compatible, MSM IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services.

No matter what the size and maturity of your organization, Marval MSM ITSM software and services can help: drive down costs, do more with less; standardize and optimize the way you deliver services; drive ICT efficiency and effectiveness; keep customers better informed and satisfied; improve quality, control and accountability of your ICT support services and infrastructure.


Marval's ITSM portfolio includes:

What's more, Marval MSM ITSM software and services have no hidden costs. We deliver rapid development and in-budget solutions: on time, every time.

If you need an entry level product, looking to move from being a reactive service provider to implementing an integrated proactive service solution or require an advanced, fully integrated, enterprise level ITSM solution, then Marval is the company to talk to.

Customer Case Studies

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Marval re-certified to ISO/IEC 20000 and ISO 27001 standard


Marval has once again successfully passed its latest ISO/IEC 20000 and ISO 27001 audit. The international quality standard for ITSM reflects the best practice guidance contained within the ITIL framework. Since its introduction in 2005 Marval has...


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