Solutions: My Industry Is…
Marval MSM software has been implemented by organizations across many diverse sectors worldwide and is used for internal and external support and by providers of outsourced and managed services. Organizations have realized the benefits by improving their support services while reducing costs, increasing productivity and efficiency, and ensuring organizational and customer confidence is maintained. MSM software can support IT and business services, and in turn, foster various growth strategies of your organization.
MSM is fully compatible with ITIL® best practice frameworks and international standards, including ISO/IEC 20000 and ISO 27001. Marval MSM is developed to meet an organization’s current and future requirements, including their ITSM maturity, budget, and operational preference.
Strategic benefits
- Standardize delivery of ICT services and processes
- Improve efficiency of people and processes to drive performance
- Improve first line and first time fix rates
- Improve control of the ICT Infrastructure, assets and services
- Deliver increased workflow and self service capability
- Scalable service, process and customer design
- Improve risk assessment, change and release
- Support business decisions and improvements
- Achieve cost savings based on economies of scale and standardized processes
MSM for Aviation
Improve your team’s collaboration, productivity and performance so your customers’ satisfaction can take off.
Keeping up with the aggressive competition, maintaining high standards of service and supporting governance and compliance with strict regulations can be a constant challenge; particularly when managing geographically disperse resources and customers, a mobile workforce, different time zones and diverse social styles. Whether for your staff or passengers, you want to deliver outstanding services, operational excellence and impeccable security standards. We are here to help.
Exceptional customer service doesn’t have to be filled with flights of imagination. Marval MSM can help you increase performance and compliance in your organization, by:
- Managing your global resources more efficiently and at lower cost
- Significantly reducing operational expenditure
- Delivering high quality, uninterrupted services to your customers and staff
- Improving customer satisfaction with personalized and fast service
- Identifying liabilities, potential risks and areas of improvement, and simplifying changes
- Meeting critical regulatory and safety requirements
Personalize the customer and passenger experience:
With knowledge management, customer history records, user-friendly self-service portal, easy to locate information, links to web mapping services, optimized use of assets and frequent communication.
Keep control of your assets and cost:
With filters per site for people and assets, detailed inventory, time / cost reports, multi-country taxation feature, business analytics and accelerated change management.
Get everyone aboard:
With standardized and documented processes, workflow charts, collaboration tools, performance measurements and customer satisfaction surveys, that help cultivate a customer-centric culture.
Improve safety and compliance:
With prioritization features, major incident handling, identification of possible liabilities, recommendations on improvements and upgrades, advanced security controls, personalized access levels, thorough risk assessments, innovative escalation process and breach monitoring; plus comprehensive and real-time reporting.
MSM for Central and Local Government and Shared Services
Bring your IT Operations in public eye, with service excellence for citizens and staff.
Public sector organizations have entered a whole new era. With emerging expectations for operational excellence and citizen empowerment, reforms and the ongoing convergence in operations, the CIOs are asked to provide consistent services to staff and the public, while managing technological advancements with limited resources and budget cuts.
Marval MSM software can help you keep up with the increasing pace of change, as well as:
- Maintain high quality of service
- Maximize the agility and availability of your infrastructure
- Boost your team’s productivity
- Increase operational efficiency and significantly reduce operational expenditure
- Facilitate change management and the convergence of critical functions and operations
- Drastically improve customer satisfaction
Invigorate your team’s motivation and job satisfaction:
With reduced administration, easy to locate information, improved first time call and fix rates, immediate access to knowledge articles, performance measurement and workload charts.
Keep control of your resources and costs:
With user-friendly self-service portal, filters per site for people and assets, detailed inventory, time / cost reports, business analytics and accelerated change management.
Promote IT governance excellence:
With automation, standardized processes, recommendations on suggested service improvements and infrastructure upgrades, links to web mapping services and efficient cost and asset management.
Strengthen safety and compliance:
With improved availability of systems and services, identification of possible liabilities, thorough risk assessment and real-time reports.
MSM for Education
Qualify your team to provide uninterrupted learning experiences so they pass any challenge with flying colors.
Academic institutions conform a vibrant, diverse and evolving community. IT Operations have extended responsibilities in this varied and breezing environment: from the administration of multiple learning sites and accommodation facilities, the provision of secure, smooth access to web, email, printing and other services, to the enhancement of teaching and learning, and the enablement of research and entrepreneurial activities. With cost and headcount reductions, and the increasing demands for convergence, your team has to deal with a real challenge.
Marval can help you deliver high quality, uninterrupted services to students, researchers, visitors and the academic and administrative staff, by:
- Precipitating and simplifying processes for both your team and your customers
- Integrating and supporting different operations and functions: from facilities management to finance and human resources
- Reducing data safety and business continuity breaches
- Facilitating teaching, learning and research with the introduction of innovative, comprehensive tools and technologies
- Advancing your inclusion policy, with a homogenous and invariable approach towards different cultural and social styles
- Enabling your organization to grow
Improve accessibility & inclusion:
With user-friendly self-service portal, easy to locate information, improved first time call and fix rates, knowledge management, automated emails and frequent communication to customers.
Reach operational excellence:
With reduced administration, increased responsiveness, decreased operational expenditure, thorough risk assessment and accelerated change management.
Support learning and research:
With recommendations on suggested service improvements and infrastructure upgrades, recorded processes, automation and improved availability of systems and services.
Cultivate cultural change:
With efficient cost and asset management, standardized processes, analytics and performance measurement.
MSM for Emergency Services
Discharge your resources and ensure uninterrupted delivery of service, when it is needed the most.
When dealing with emergencies and crises, people depend on you to provide them with reliable, uninterrupted services and guarantee the availability of critical assets. Whether it’s IT infrastructure, communication systems, mobile devices, facilities or fleet management, you need to enable fast access to corporate systems, data and equipment; so operations carry on smoothly and promptly.
In order to help you ensure the delivery of high quality services and facilitate operations in your organization, Marval MSM ITSM software can help you:
- maximize accessibility and responsiveness
- Identify areas of improvement and simplify changes
- Eliminate risks, downtime and disruptions of service
- Drive performance of systems and applications
- Effectively manage budget and expenses
- Support IT governance and compliance in your organization
Drive responsiveness and performance:
With prioritization features, major incident handling, links to web mapping services, filters per site, fast re-allocation of people and assets, and dramatically improved response times.
Release your resources:
With user-friendly self-service portal, reduced administration, easy to locate information, improved first time call and fix rates, immediate access to knowledge articles and workload charts.
Elevate safety:
With identification of possible liabilities, recommendations on suggested service improvements and infrastructure upgrades, advanced security controls, personalized access levels, innovative escalation process and breach monitoring.
Satisfy governance and compliance requirements:
With improved availability of systems and services, standardized and documented processes, efficient cost and asset management, thorough risk assessment and real-time reports.
MSM for Energy and Utilities
Fuel your team’s productivity, efficiency and performance with competitive, customer-centric services.
Not many industries have seen as many transformative changes lately, as the Energy & Utilities sector. Smart Grid, the development of new facilities, health and safety regulations, compliance with strict sustainability practices and the customers’ rising expectations – are just a few of the added challenges in this emerging, highly competitive landscape. With the demands running high and the tasks piling up, it’s time you released your people’s time, efficiency and skills.
Marval MSM software can help spark your people’s performance, motivation and satisfaction, by:
- Adopting good practice frameworks and processes that help maintain consistency of service and keep disruptions to a minimum
- Improving control over your assets, services and workflow
- Increasing team collaboration and productivity
- Accelerating decision making and change management
- Ensuring governance, compliance and accountability
- Helping you evaluate performance and produce measurable results
Increase competitiveness:
With fast and efficient response to incidents, improved delivery times, user-friendly self-service portal and easy integration with other business applications.
Support corporate ethos and sustainability:
With reduced costs, minimized administration times, thorough risk assessment tools, identification of possible liabilities and recommendations on suggested service improvements and infrastructure upgrades.
Energize your team:
With standardized processes, workflow charts, real-time report dashboards, integrated knowledge management tools and documented decisions.
Ensure customer satisfaction:
With highly responsive front line service, easy to locate information, automated updates and frequent communication.
MSM for Financial Services
Capitalize on your greatest assets, to provide your customers with a unique, personalized service experience.
To retail banking and insurance customers, nothing matters more than premium service; still, they can be a very hard audience to please. Promises for new and exciting experiences, like tele-assistance, tele-presence, the branch of the future and enhanced mobile services, set a very competitive landscape. With new security and fraud issues occurring every day, and the board asking for audit compliance and value-based cost reduction, CIOs have to exceed expectations and lead the organization’s strategic transformation.
We are here to help. Marval MSM software can help you:
- Deliver a consistent, yet personalized experience for your customers
- Improve forecasting and planning on all areas of customer service
- Introduce innovations smoothly
- Expand your digital ecosystem
- Eliminate risks and vulnerabilities
- Meet and exceed your organization’s critical objectives for compliance, governance and operational excellence
Personalize customer experience:
With knowledge management, customer history records, user-friendly self-service portal, easy to locate information, optimized use of assets and frequent communication.
Amplify competitiveness:
With reduced administration, efficient cost and asset management, fast responsiveness, improved first time call and fix rates, and accelerated change management.
Eliminate risk:
With identification of possible liabilities, recommendations on suggested service improvements and infrastructure upgrades, standardized and recorded processes, automation, thorough risk assessment, real-time reports and analytics.
Support innovations:
With documented decisions, comparable dashboards, effective change management and performance measurement.
MSM for Healthcare
Foster your organization’s commitment to superb patient care with safe, audit-compliant and efficient services.
Providing quality patient care can be a constant challenge for today’s Healthcare organizations. With information and personal data run on a number of devices, wearables, diagnostic tools and applications, and a complex, multi-operational environment, it is crucial to be able to meet the operational and safety requirements in this highly regulated sector; while helping your organization deliver outstanding patient experience.
Marval MSM IT service management software will enable you to provide high quality clinical and IT services to patients and clinicians and facilitate clinical and management commissioning decisions, by:
- Ensuring governance and compliance with regulations and audits
- Improving productivity of front line staff with comprehensive, reliable and secure IT systems
- Eliminating complexity of process for the administration and maintenance of critical applications
- Producing accurate reports that help accelerate decision making
- Helping reduce the operational cost of infrastructure and application management
- Advancing patient experience with smooth, uninterrupted operations
Reduce operational costs:
With automated processes, standardized delivery and increased control over the ICT/Clinical Infrastructure, assets and services, that helps improve efficiency and drive performance.
Facilitate processes:
With a flexible, user-friendly interface, self-service portal and an easy to configure and deploy environment; to be able to support any department or operation.
Ensure compliance:
With advanced security controls, personalized access levels, innovative escalation and breach monitoring; plus real-time measurement, dashboards and reporting.
maximize results:
With prioritization features, knowledge articles, workflow charts; that help reserve usage of expensive skilled resources, improve team collaboration and communication and increase job satisfaction.
MSM for Housing Associations
Home and dry in IT Service Management, by accommodating your customers’ requests easily and promptly.
Managing services for a Housing Association means dealing with the complexity of a multi-operational, disperse environment and inventory; whether it’s IT, HR, Estates or Facilities. Your customers want to enjoy the comfort of uninterrupted service and immediate response to their needs; and you want to be able to prioritise health and safety incidents, while catering for any requests promptly and effectively.
You can put your house in order with Marval MSM software, our sophisticated ITSM solution, which will help you:
- Effectively manage your assets, budget and people
- Reduce disruptions in service delivery
- Improve customer satisfaction with consistent, high quality services
- Accelerate management decisions
- Maximize your team’s effectiveness and responsiveness
- Decrease complexity of your infrastructure and operations
Enable your team to do more with less:
With user-friendly self-service portal, filters per site, easy to locate information, immediate access to knowledge articles, links to web mapping services, fast re-allocation of people and assets and dramatically improved response times.
Accelerate change:
With comparable dashboards, customer satisfaction surveys, recommendations on suggested service improvements and infrastructure upgrades, performance measurement and effective finance management.
Effectively manage your assets:
With improved availability of systems and services, standardized and documented processes, efficient cost and asset management, automation, practical management of your demo depot, detailed inventory, workflow charts and reduced administration.
Ensure health and safety:
With prioritization features, major incident handling, identification of possible liabilities, advanced security controls, personalized access levels, thorough risk assessment and real-time reports.
MSM for Technology and IT Service Providers
Enable digital transformation across your organization, by nurturing cultural change.
Providing IT Services is not just about Technology any more. It is about embracing the philosophy, attitude and resources that help infuse and nurture cultural change; and enable digital transformation. Whether for your organization or for your customers, you are expected to deliver on the industry’s pressing demands (Cybersecurity, High Availability, Business Analytics, Big Data, Internet of Things, Social Collaboration, etc) and absorb great rates of change without increasing headcount or operational expenditure.
Marval MSM software can help you maximize both your investment in people and the profitability of your department, as well as:
- Achieve operational excellence
- Keep up with your SLAs, by helping you provide quality services on time and on budget
- Ensure compliance with the industry’s security and high availability standards
- Provide a consistent and reliable service to your customers
- EMSM your team to reach the department’s critical targets related to performance, responsiveness and customer satisfaction
- Enable digital transformation; foster cultural change inside your department and across the organization
Support business growth:
With increased safety of your IT infrastructure, improved delivery times, user configurable service level management (SLM) (SLA, OLA, UC), business rules engine, practical management of your demo depot, detailed inventory and effective finance management.
Improve profitability:
With reduced administration costs, improved first time call and fix rates, comparable dashboards and successful management of assets, services and your best skilled people.
Minimize disruptions:
With standardized processes, self-service portal, risk assessment tools, personalized access levels, detailed reports and thorough documentation, that helps accelerate decision making and supports business continuity.
Increase collaboration:
With documented processes, workflow charts, user configurable organizational structures with supporting roles and responsibilities, real-time chat, knowledge articles, automated updates and frequent communication.
MSM for Publishing
Strengthen your team’s efficiency with customer-centric, documented processes so your IT Services are an open book.
In the age of information explosion, Information Technology is progressively replacing the old methods of information collection, storage and retrieval. With significant increase in the dependency on IT to deliver innovative new business services, coupled with increased competition and rising customer demands, there is constant pressure to do more with the ‘same or less’; while complying with important health and safety regulations and the corporate responsibility policy.
Marval MSM, our comprehensive ITSM solution, can help you:
- Provide a world-class customer experience
- Meet your company’s strategic goals for governance, automation and sustainability
- Ensure and reinforce your organization’s ethical practice policy
- Facilitate business and operational decisions with documented facts
- Achieve economies of scale, by managing operational costs more efficiently
- Relieve and redistribute your best resources: people, assets and time
Enhance customer experience:
With user-friendly self-service portal, consistently fast response to incidents, improved first time call and fix rates, knowledge management, optimized use of assets and frequent communication.
Stimulate operational excellence:
With better cost and asset management, thorough risk assessment, analytic reports and documented decisions.
Demote complexity:
With standardized and recorded processes, automation, comparable dashboards, workflow charts and reduced administration.
Inspire change:
With accelerated decisions, the introduction of compliance practices, effective change management, and performance measurement.
MSM for Retail
Enhance the customer experience, with highly responsive applications and services.
Providing an excellent shopping experience in the very competitive Retail industry is crucial for most enterprises. Retailers rely on technology to offer not only great service, but also unique and personalized experiences to their customers. With the introduction of technological advancements, such as augmented reality, digital signage, price scanners, point of sale info kiosks, and loyalty and rewards clubs, the IT Operations have to be able to support their extended network promptly and efficiently.
Marval MSM software will help you:
- Provide an ‘always-on’ personalized experience for your customers, either at the shop or online
- Improve internal and external customer satisfaction
- Promote a customer-centric approach across the teams and operations, even at remote branches
- Ensure safety of personal data and business applications
- Facilitate digital transformation and the fast adoption of new tools and technologies
- Increase competitiveness of your organization
Accelerate response:
With user-friendly self-service portal, prioritization features, filters per site, access to knowledge articles, links to web mapping services, improved first time call and fix rates and fast re-allocation of people and assets.
Introduce the branch of the future:
With automation, improved availability of systems and services, efficient management of multiple operating systems and diverse technologies, effective change management and accelerated business decisions.
Reduce complexity:
With standardized and documented processes, efficient cost and asset management, practical management of your demo depot, detailed inventory, recommendations on suggested service improvements and infrastructure upgrades, workflow charts and reduced administration.
Achieve economies of scale:
With efficient cost and asset management, decreased operational expenditure, documented decisions, innovative escalation and breach monitoring; plus real-time measurement, dashboards and reporting.
MSM for Transport and Logistics
Endorse your company’s expanded operations with a consistent and reliable service; either onsite or on the move.
The delivery of continual and secure access to business systems and applications is vital for the Transport & Logistics sector; and a constant headache for IT professionals, particularly when dealing with several remote sites and a large mobile workforce. Your enterprise requires hassle-free connectivity, mobility, access to servers and ERP systems, and compliance with local and international standards – so they are able to focus on the expansion of their global operations.
Marval MSM can grease your wheels. Designed to address the most pressing needs of modern organizations, it helps you:
- Eliminate business and operational disruptions and ensure on time delivery
- Maintain high quality of service for mobile and remote incidents and changes, as if they happened onsite
- Keep track in real time of your assets, contracts and resources; and manage them efficiently
- Decrease the cost of administration of your diverse, multi-operational IT environment
- Increase compliance with international standards for road safety and dangerous goods
- Accelerate change management with comprehensive risk assessment and reporting
Ensure business continuity:
With automation and major incident handling, fast re-allocation of people and assets and dramatically improved response times; that help your company meet their contracted delivery targets and SLAs.
Simplify compliance:
With increased control over the IT assets, detailed risk assessment and real-time reports and auditing, you are better positioned to attain and maintain your industry’s strict regulations and standards.
Boost productivity:
With easy integration with other business applications, improved first time call and fix rates, self-service portal and immediate access to knowledge articles, available resources and assets.
Achieve economies of scale:
With filters per site for people and assets, linked in to web mapping services, detailed inventory and automatic association of product and codes costs.
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