Solutions
Marval MSM is an IT and Enterprise Service Management software solution that provides the ability to manage people, processes and technology more effectively. It also helps in the adoption of best practice and standards in order to maximize organizational efficiency and effectiveness, and to ensure at all times internal and external customer satisfication.
Marval MSM will assist customers in providing a cost-effective and reliable technology infrastructure to support front line service delivery and providing opportunities for service improvement:
- Standardize delivery of ICT services and processes
- Reduce cost, generate efficiencies and deliver cost savings through more innovative provision of services
- Promote and support an effective information risk assessment process; enabling informed business decisions to be made and documented
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If you are finding your current software solution or manual approach cumbersome, or unable to meet the growing demands of your business, and it’s no longer fit for purpose, you should have a look at MSM software.
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MSM software solution and its innovative approach will support you in your journey to provide improved service delivery and the attainment of your operational excellence goal.
MSM helps eliminate labour-intensive manual interactions and frees up your time to focus on key issues that improve service levels, enabling you to perform activities easier, faster, better and cheaper.
Deliver an outstanding customer experience with MSM. The moment a customer calls your service desk, MSM will instantly tell you all about the caller, their VIP status, their call history, how their last call was handled and what services and equipment they have.
Using MSM will provide you with a competitive edge, the ability to demonstrate your visible commitment to quality and the provision of IT services, and the attainment of operational excellence.
MSM web self-service portal provides a consistent and personalized end-user experience. Customers can quickly find answers to their questions, log requests, and be kept informed to what is happening.
MSM Service Level Management (SLM) provides you with a method to manage customers, internal support teams and 3rd party supplier expectations when receiving or delivering a service.
Marval MSM software provides a range of features and functions to assist you in effectively maximizing the investment in your team, their workload planning and scheduling.
MSM supplies you with everything you need to manage partners and contracts effectively including a central repository and an enterprise-wide, structured process to manage contract creation and execution.
Improve service performance by using MSM and increase the efficiency and effectiveness of your company’s key IT service and infrastructure, and support operations.
Using MSM to manage your IT and service Infrastructure, CIs and assets will result in a single recording system with improved IT transparency and system consolidation, underpinned by process standardization.
MSM provides you with all you need to quickly identify the root cause of a problem and create a change request to solve it permanently, avoiding any more outages or disruptions, lowering costs and improving the reputation of business operations.
