Marval North America provides consistent, cost-effective and high-quality IT education and consultancy services, delivered in line with IT Service Management (ITSM) best practices and standards. With over 25 years experience, we are acknowledged experts in the ITSM arena and actively promote business awareness of industry best practice.

Working with you, our trusted consultants focus on exactly what you need. Sharing their expertise, they will help you to efficiently implement your new service support strategy and, if desired, seamlessly co-ordinate your customer service improvement project throughout each phase.

Our comprehensive portfolio of Marval MSM product training and ITSM education focuses on quality awareness, improving customer service levels and enhancing the service delivery skills of your personnel.

ITSM Education

In addition to providing administration and user training for MSM, we offer a comprehensive portfolio of education and training courses that meet your exact service delivery needs.

ITSM education and training includes:

• Process Workshops
• IT Service re-orientation workshops
• Problem solving and major incident handling

With many years’ practical experience Marval is able to add value at all levels of an organization. We make it our business to understand your business. This ensures we offer the best advice and guidance and provide the most suitable education to match your service needs.

We are currently offer the following courses:

ITIL® 4 Awareness for Decision Makers – 1 Day Maximum – Non-Certificate Program – English
ITIL® 4 Overview – 1 Day Maximum – Non-Certificate Program – English
ITIL® 4 Foundation Certification Program – 3 Days – English  

ITSM Assessments

Marval ITSM Workshops

Our interactive and practical ITSM workshops are designed to encourage full participation from attendees; ideas generated during the workshops are intended to be utilized wherever possible within your business or organization.

Workshops include:

• Problem Solving and Analysis Skills
• Cultural Reorientation
• Process Development
• Practical Service Level Management
• Continual Service Improvement
• Delivering Seamless Service

ITSM Health Check

Our ITSM Health Check has been designed to examine the current levels of maturity and quality of your ITSM processes against ITSM best practice guidelines. It will identify any gaps or areas for improvement in your current processes and make recommendations for improvements. It is based on the best practices and standards recommended in ITIL and ISO/IEC 20000 and by our ITSM consultants’ comprehensive experience.

Benefits for your business

• The IT department will understand what it needs to do to meet business expectations and then develop strategies to satisfy those expectations
• Cost saving through the IT department working proactively and in alignment with business strategies and objectives

ITSM Service Desk Health Check

Our Service Desk Health Check has been designed to examine the maturity and quality of your Service Desk against ITIL best practice guidelines. It will identify any gaps or areas for improvement with your current operation and make recommendations for improvements. It is based on the best practices recommended in ITIL and SDI standards together with our ITSM consultants’ in depth, practical experience.

Benefits for your business

• Development of strategies to meet business expectations and industry best practice requirements
• Cost saving through the Service Desk working proactively and in alignment with business strategies and objectives

ITSM and Best Practice Awareness

Our ITSM and best practice awareness workshop presents a pragmatic view of what is involved to ensure the successful implementation of ITSM proven methods and outlines some of the key benefits of adopting best practice.

The workshop provides a clear explanation and overview of ITSM:

• Why implement ITSM? Business and operational benefits
• The transition from reactive to proactive
• The key objectives of ITSM
• Best practice – the background, process relationships, and dependencies
• Potential problems that may be encountered when implementing ITIL and strategies to overcome them