Software:
Marval MSM
Marval MSM is a comprehensive IT and Enterprise Service Management software solution. It is a secure, reliable, and scalable service management technology designed to support the IT and business processes of your organization, as well as support its growth strategies. This solution ensures a reliable IT and service infrastructure, boosting productivity and flexibility in service delivery, ultimately enhancing the experience provided to your customers.
MSM software is easy to deploy, use, maintain, and upgrade. It is designed to meet changing customer and market requirements and reflect advances in technology.
- Out-of-the-box solution with code-free configuration and customization
- Process driven solution based on industry best practice frameworks and standards (ITIL /ISO/IEC20000)
- Extensive knowledge and configuration management
- Best of breed reporting and management dashboards
- On premise or cloud deployment options
- Easy integration with other business applications
- MSM has been successfully certified as ITIL process compliant through the AXELOS ITIL toolset compatibility against 16 ITIL processes, all integrated
- A tool that’s simple to configure and maintain
- Drag and drop process workflow and configuration creation and views
- User-friendly web self-service portal/catalogue underpinned by a service portfolio
Developed to meet current and future requirements, MSM offers a real choice designed to meet your organization’s ITIL maturity, budget, and operational preference.
Available as SaaS or on-premise, MSM is an out-of-the-box ITSM & ESM solution that unites people, processes, and technology
Designed by the co-authors of ITIL and ISO/IEC 20000, Marval MSM encompasses full support for these standards and best practice framework
Our comprehensive portfolio of Marval MSM product training and ITSM education focuses on quality awareness, improving customer service levels, and enhancing the service delivery skills of your personnel
Contact us to learn more about Marval MSM Software Training Services