About Marval Software
Founded in 1989, Marval has become a leading global provider of integrated IT and Enterprise service management software. The company has co-authored four of the industry’s most popular standards, including ITIL®, ISO/IEC 20000, BS 15000, and Service Desk Institute Good Practice Guidance.
Marval’s integrated IT Service Management (ITSM) software solution has successfully passed the criteria for PinkVERIFYTM 2011 Toolsets for all 16 Pink-defined ITIL processes. AXELOS has also endorsed Marval under the ITIL Software Scheme as process compliant to both gold and silver levels. Marval has held the ISO/IEC 20000 certification since its introduction in 2005. Our software is also accredited by the Service Desk Institute (SDI) as SDI Standard Performance Results Report Compliant and holds a Cyber Essentials Certification, that ensures organizations address cyber security effectively and mitigate risks from Internet-based threats.
Marval Software Limited is a trusted partner to organizations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe. The company’s comprehensive portfolio of products and services is designed around the modern organization’s needs, with people as their greatest asset.
Marval operates globally with a network of authorized partners.
About Marval North America and QLogitek
QLogitek is the authorized value-added reseller and distributor in Canada, the United States, and the rest of North America for Marval Software.
We have extensive experience working in both public and private sectors, and brings a breadth of experience of almost 25 years, helping organizations improve the cost, quality and level of IT service melding people, process and technology. We’re here to help your business maximize operational excellence.
Not all IT and Enterprise Service Management
software vendors are the same
Marval North America’s approach as a single-source supplier of ITSM and ESM solutions, delivers more than just web-based ITIL and ISO/IEC 20000 compatible, value-for-money ITSM software. It also provides service management consultancy and educational services. No matter the size and maturity of your organization, we can help drive down costs, do more with less, and facilitate service delivery efficiency, effectiveness, and quality.
If you are serious about service improvement, you should be talking to us.
- Practical, pragmatic and proactive approach
- Combines the best elements of best practice theory (ITIL®) with operational experience
- Proven experience in delivering successful solutions around the world
- We provide sample policies, process and project plans to get you working quicker
- Our leading products and services have no hidden costs
- We deliver rapid deployment and in-budget solutions: on time, every time
Practice What We Preach
We use Marval MSM Software to support our own customers. Our corporate vision is to be a leader in our market by continually enhancing and improving our offering, and to deliver operational excellence and a great customer experience. To achieve our vision, we have developed an environment where we inspire our employees, partners, and customers to:
- Raise the quality of service delivery by valuing and exploiting standards and best practice in ITSM.
- Create an engaging customer experience.
- Be collaborative and engage each other to take action, become better and make a difference.
- Demonstrate and deliver operational excellence and exceptional business value.
Our Company Values
We want to
INSPIRE
Integrity: We are committed to integrity, ethics and accountability for our operations.
Nurture: We embrace change and continual improvement for our people and our organization.
Service: We build our operations around service; not an average but an exceptional one.
Passion: We are passionate about our brand, our business and service delivery.
Inclusion: We develop open, cross-functional teams where people’s ideas and contributions are encouraged and appreciated.
Respect: We treat our people, partners, and customers with the utmost respect.
Excellence: We always aim for more and strive to provide excellent service.
We are Experts in Our Field
Whatever your aspirations might be, we have the technology, the expertise, and the people to make them happen. We know you have been looking for a team like ours. Let’s discuss your need today.
