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ITSM Education
  • ITSM Assessments

    Marval offer practical IT Service Management (ITSM) assessments to help you understand the current levels of maturity and quality of your ITSM and Service Desk processes

  • ITSM/ Good Practice and ISO/IEC 20000

    Marval's Training and Consultancy team are ITILĀ® qualified and have time-honoured, wide ranging industry experience, gained through working with a broad spectrum of organizations around the world over many years.

  • ITSM Workshops

    Marval's interactive and practical ITSM workshops are designed to encourage full participation from attendees

ITSM Education

In addition to providing administration and user training for MSM -  Marval's integrated, ITIL and ISO/IEC 20000 compatible, IT Service Management (ITSM), service desk and help desk software, Marval offers a comprehensive portfolio of education and training courses that meet your exact service delivery needs.

ITSM education and training includes:

  • Good practice and ISO/IEC 20000 executive briefings
  • Process Workshops
  • IT Service reorientation workshops
  • Problem solving and major incident handling

With many years' practical experience Marval is able to add value at all levels of an organization.

We make it our business to understand your business. This ensures we offer the best advice and guidance and provide the most suitable education to match your service needs.

Training Partner

Marval North America has partnered with Ahead Technology Inc. for all your ITIL® training needs.           Ahead Technology Inc. is a world-renowned organization specializing in the provisioning of Enterprise IT training solutions and consulting services. Together with Marval North America, we strive to provide consistent, cost-effective and high-quality IT education and consultancy services, delivered in line with ITIL and ITSM best practices and standards.

The ITIL® courses listed on this page herein are offered by Marval North America, and delivered in collaboration with Ahead Technology Inc.; a PeopleCert Accredited Training Organization (ATO) company respectively. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

We are currently offer the following courses:

ITIL® 4 Awareness for Decision Makers – 1 Day Maximum – Non-Certificate Program – English
ITIL® 4 Overview - 1 Day Maximum – Non-Certificate Program – English
ITIL® 4 Foundation Certification Program – 3 Days – English  

Contact us today to register

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organizations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval NA

    Contact us to discuss your service improvement requirements