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Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and good practice framework, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity, and budget.

MSM provides you with everything you need for a totally integration ITSM, service desk or helpdesk software solution that can be used by your whole organization.

  • Process Support and Functions

    In today’s technology dependent organisation the IT Department is one of the most valuable strategic assets that helps the organizations to provide their services and products in a cost effective and direct way.

  • Service Measurement and Reporting

    analyze the current status of your IT and service infrastructure, asset inventory, team performance and use filters to generate drill-down reports.Review your user configurable dashboard to quickly understand service status, trends, areas for improvement and the customer experience.

  • Continual Service Improvement (CSI)

    Marval MSM's unique continual service Improvement (CSI) approach allows you to identify and focus on introducing service management improvements.


Marval MSM service management software is designed to support the delivery of consistent, measurable and repeatable processes across your organization. 

Based on industry standards and good practice frameworks, adopting Marval MSM ITSM software ensures service levels, governance and compliance are met and business users and consumers receive the best possible service from IT support departments.



Strategic benefits include:

  • Standardized delivery of ICT services and processes
  • Improved efficiency of people and processes to drive performance
  • Improved control of the ICT Infrastructure, assets and services
  • Improved risk assessment, CMDB, change and release
  • Better positioned to attain and maintain standards and good practice frameworks (eg ITIL, ISO/IEC 20000, ISO 27001)
  • Achieving cost savings based on economies of scale and standardized processes
  • Improved governance, compliance and accountability

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

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