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Service Desk Manager

Marval MSM Supports the Service Desk Manager

Marval MSM software will ensure that no critical services are lost, forgotten or ignored, so you get no surprises or awkward telephone calls.

MSM software key features include:

  • Easy access to graphical real-time management dashboards and reporting for all services
  • The MSM breach monitor will ensure you know which SLAs are at risk of breaching if no action is taken
  • Decision and performance metrics such as 1st time fix rates
  • Rapid recognition and communication of issues and risks
  • Improved management of technical and hierarchical escalations and complaints regarding IT service

Save time and money, increase efficiency and communication and improve the user and customer experience.

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

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    Contact us to discuss your service improvement requirements