Marval MSM Supports the Configuration Manager
The IT and service infrastructures are becoming more complex by the day. Having that single source of truth is a challenge in itself.
MSM software will help you as a configuration manager to:
- Design and seek agreement on the scope of the configuration management processes to be captured and recorded
- See that changes to processes are approved, communicated and managed through the change management process
- Review performance of current processes and procedures, along with the relevant training to ensure staff are fully competent
- Provide reports on configuration item performance
- Provide management views on service dependencies and relationships to assist in managing changes and risk assessment
- Provide management dashboards and reports showing service, infrastructure and supplier performance
Save time and money, increase efficiency and communication and improve the user and customer experience