ITSM and Good Practice Awareness

Marval's informative IT Service Management (ITSM) and good practice awareness workshop presents a pragmatic view of what is involved to ensure the successful implementation of ITSM good practice and outlines some of the key benefits of adopting good practice.

The workshop provides a clear explanation and overview of ITSM:

• Why implement ITSM? Business and operational benefits
• The transition from reactive to proactive
• The key objectives of ITSM
• Good practice - the background, process relationships and dependencies
• Potential problems that may be encountered when implementing ITIL and strategies to overcome them

Senior Executive Briefing on Good Practice

Delivered by Marval's experienced IT service management (ITSM) consultants, the Senior Executive Briefing on good practice presents a practical view of what is involved in adopting good practice guidelines in IT infrastructure management.

The briefing format is designed to encourage discussion and debate about good practice and how it contributes towards the continued success of your organization and in support of ongoing service improvements. The briefing explains clearly what good practice can do for an organization, and it gives your organization leverage to exploit its IT investment.

ISO/IEC 20000 Awareness Workshop

Marval's ISO/IEC 20000 Awareness Workshop explains the advantages of implementing ISO/IEC 20000 in your organization. ISO/IEC 20000 accreditation allows an organization to demonstrate to its customers and staff that it meets the required standards for business integrity and security, and that it encourages an internal culture of continual quality improvement within an IT service management (ITSM) framework. ISO/IEC 20000 is the first worldwide quality standard specifically aimed at ITSM.

The awareness day is designed for people from all levels of your organization who will benefit from having a basic understanding of the elements of the ISO/IEC 20000 standard, and all employees involved in IT assurance, quality improvement or process implementation activities