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Marval MSM Software

Integrated ITSM Software

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses
full support for these standards and good practice framework, MSM will meet
an organization's current and future needs, IT Service Management (ITSM)
maturity and budget.

MSM provides you with everything you need for a totally integrated ESM, service
desk or helpdesk software solution that can be used by your whole organization.

  • Deployment

    MSM ITSM software On-premise or Cloud, purchase or subscription – the choice is yours

  • Implementation

    From day one, your team will be productive, able to focus on improving the service delivered to the business and its customers.

  • Support for ITSM Good Practice and Standards

    Marval MSM software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive support for ITSM good practice and standards

  • Self Service

    MSM Self Service allows customers to submit and track requests through a web-based self-service tool.

  • Beyond IT

    Marval MSM be just as effective a solution when utilized in other areas of the organisation requiring service and support, and not just for IT

  • Support and Maintenance

    Marval's support service has true added value benefits. We listen to our customers and their contribution guarantees that we deliver:

  • Independent Product Certification

    MSM has been successfully certified under the PinkVERIFY toolsets for compatibility against 15 ITIL processes and endorsed by Axelos as ITIL process compliant

  • Technical Overview

    MSM Web-based integrated IT Service Management Software

  • Frequently Asked Questions

    Read the frequently asked questions about Marval MSM ITSM software

Marval MSM Software

Marval MSM is an integrated, innovative, multi-level Enterprise Service Management (ESM) software solution - a secure, reliable, scalable and stable ESM technology that supports IT business services and growth strategies of your organization.

It ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision.

Developed to meet current and future requirements, MSM software offers a real choice with products designed to meet an organization’s ITSM maturity, budget and operational preference. 

Marval MSM/MSM software is easy to deploy, use, maintain and upgrade. It is designed to meet changing customer and market requirements and reflect advances in technology.


  • Out of the box solution  with code-free configuration and customization
  • Process driven solution based on industry best practice frameworks and standards (ITIL /ISO/IEC20000)
  • Best of breed reporting and management dashboards
  • On premise or cloud deployment options
  • User-friendly web self-service portal/catalogue underpinned by a service portfolio
  • A tool that’s simple to configure
  • Drag and drop process workflow and configuration creation and views
  • Built in support for all ITIL processes
  • MSM has been successfully certified as ITIL process compliant through the AXELOS ITIL Software Scheme and under the PinkVERIFY toolsets for compatibility against 16ITIL processes.
  • Easy integration with other business applications
  • Extensive knowledge and configuration management

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a

    Discover the benefits of implementing Marval software, designed to improve service quality, customer satisfaction and reduce costs

  • Download

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organizations all over the world use Marval software to address their most critical IT Service Management challenges

  • Contact
    Marval NA

    Contact us to discuss your service improvement requirements