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Marval MSM Software

Integrated ITSM Software

Marval's MSM software - the easy way to manage all requests for service.

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses
full support for these standards and good practice framework, MSM will meet
an organization's current and future needs, IT Service Management (ITSM)
maturity and budget.

MSM provides you with everything you need for a totally integrated ESM, service
desk or helpdesk software solution that can be used by your whole organization.

  • Deployment

    MSM ITSM software On-premise or Cloud, purchase or subscription – the choice is yours

  • Implementation

    From day one, your team will be productive, able to focus on improving the service delivered to the business and its customers.

  • Support for ITSM Best Practice and Standards

    Marval MSM software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive support for ITIL best practice and standards

  • Self Service

    MSM Self Service allows customers to submit and track requests through a web-based self-service tool.

  • MSM Mobile

    MSM Mobile is designed to help improve productivity and responsiveness of the Service Desk, enabling service management professionals to stay connected and ensuring that customers are satisfied.

  • Beyond IT

    Marval MSM be just as effective a solution when utilized in other areas of the organisation requiring service and support, and not just for IT

  • Support and Maintenance

    Marval's support service has true added value benefits. We listen to our customers and their contribution guarantees that we deliver:

  • Independent Product Certification

    MSM has been successfully certified under the PinkVERIFY toolsets for compatibility against 15 ITIL processes and endorsed by Axelos as ITIL process compliant

  • Technical Overview

    MSM Web-based integrated IT Service Management Software

  • Frequently Asked Questions

    Read the frequently asked questions about Marval MSM ITSM software

Marval MSM Software

Available as SaaS or on-premise, MSM is an out-of-the-box ITSM solution that people, processes, and technology unite.

Marval's ITSM solution, MSM, was born from practical experience and has since evolved into comprehensive software that supports employee-centric IT. MSM's approach is based on reality and practice, not just theory. With its ability to align ITSM capabilities with business needs, MSM is an invaluable tool for any organization looking to improve its service delivery and support capabilities. Employee-centric approach

At our company, we understand the importance of an employee-centric approach to IT service management. That's why we developed MSM, our IT Service Management software that places the employee experience at the forefront of its design. MSM recognizes that technology is not just a business enabler but a critical employee enabler, especially in the age of hybrid-working practices. Our software is equipped with employee experience management features, allowing organizations to understand how IT service delivery and support impact their employees' ability to do their work effectively. With MSM, experience data is used to identify issues and improvement opportunities, making the employee experience a primary change driver. We believe that ITSM should be aligned with business needs, and our software is designed to do just that. The right use of data

MSM is an IT Service Management solution focusing on data-driven operations and improvements. Data makes decision-making easier, whether it's about operational improvements, revised services, or other parts of the service management ecosystem. The software collects employee experience feedback to improve productivity and enhance business operations and outcomes. MSM provides data and insights on identifying issues and root causes and the adequacy of improvement initiatives. Data is also essential in understanding what changes are needed, considering various factors like political changes and pandemics. Data should be reviewed weekly to assess the organization's status in servicing customers and creating valuable services and products. The sharable commodity that is data can lead to wisdom by grouping it together to become information for decision-makers at all levels. MSM is a data-driven ITSM solution that helps organizations make informed decisions that drive positive change.

How Marval rises to the Service Management challenges

From the IT Service Desk to Human Resources, the Finance team to Facilities Management, our enterprise-ready ITSM solution helps remove the challenges of Service Management to deliver real business value and success across your business.

  • Improve control & accountability
  • Boost productivity
  • Optimize service delivery
  • Automate business processes
  • Reduce operational costs
  • Automatically prevent incidents from happening
  • Empower users to resolve issues rapidly
  • Make informed decisions using real-time data
  • Enhance customer experiences
  • Ensure compliance

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a

    Discover the benefits of implementing Marval software, designed to improve service quality, customer satisfaction and reduce costs

  • Download

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organizations all over the world use Marval software to address their most critical IT Service Management challenges

  • Contact
    Marval NA

    Contact us to discuss your service improvement requirements