Marval MSM Supports the Field Service Manager
As a field service manager, managing field service personnel who perform on-site routine services including installation, maintenance and repair is really challenging and getting more complex every day.
To manage such a diverse scope, Marval MSM software and its user configurable features will enable you to:
- Oversee, schedule and plan activities, time spent and staff workloads
- Manage service contracts
- Ensure all asset and contract records are up-to-date
- Provide support and guidance to service staff to ensure timely and quality customer service
- Enable customers and engineers to check on the progress of their requests
- Manage customer compliments and complaints
- Create interactive real time graphical dashboards and reports on activities performed, related assets and performance by a range of attributes (e.g. Location, user, service, asset type)
- Ensure contract and supplier performance adherence to Service Level Agreements
- Track and register contracts and costs
Save time and money, increase efficiency and communication and improve the user and customer experience