Technical Overview

• 100% web based zero footprint client with no required downloads (compatible with Internet Explorer, Chrome and Firefox)
• Built on ASP.NET
• Highly scalable architecture
• Intelligent application server load balancing
• High-speed performance
• Designed for high latency links (satellites etc.)
• High resilience architecture with full cluster support
• Comprehensive web services for application/data interoperability
• LDAP connector (AD, eDirectory)
• Supporting both application authentication and single Windows logon
• Asset Discovery Integrator (ADI) for connectivity to a broad range of asset discovery tools
• Multi-language support (including multibyte characters sets)
• Full time zone support (all times and escalations are managed in local time)
• Full reporting suite of ITSM standard reports
• Knowledge Management options using self-learning technology
• Customisable self-service portal
• Intelligent SNMP connector for integration with 3rd party systems event monitors
• Inbound and outbound email connectors (Integrates with industry standard SMTP email systems and POP3 for inbound email)