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Technical Overview

Technical Overview

  • 100% web based zero footprint client with no required downloads (compatible with Edge, Chrome, and Firefox - latest versions)
  • Built on Microsoft.NET Frameworkv4.8
  • Highly scalable architecture
  • Intelligent application server load balancing
  • High-speed performance
  • Designed for high latency links (satellites etc.)
  • High resilience architecture with full cluster support
  • Comprehensive web services for application/data interoperability
  • LDAP connector (AD, eDirectory)
  • Supporting application authentication, Windows single signon, LDAP, Azure, ADFS, SAML, OKTA, and custom authentication etc.
  • Asset Discovery Integrator (ADI) for connectivity to a broad range of asset discovery tools (SCCM/SCOM, Lansweeper, etc.)
  • Multi-language support (including multibyte characters sets)
  • Full time zone support (all times and escalations are managed in local time)
  • Full reporting suite of ITSM standard reports, support for PowerBI reporting
  • Knowledge Management options using self-learning technology
  • Customizable self-service portal
  • Intelligent SNMP connector for integration with 3rd party systems event monitors
  • Inbound and outbound email connectors (Integrates with industry standard SMTP/EWS {Basic and OAuth authentication} email systems and POP3/IMAP4/EWS {Basic and OAuth authentication} for inbound email)

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

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