Why is the adoption of service and information security management standards way ahead of the pack in Asia, with the UK and USA having a much lower adoption rate?
In this article, Don Page will be exploring some of the reasons for this adoption...

After 4 days of intensive auditing with the DNV GL, Marval has successfully been recommended for recertification against both ISO/IEC 20000 and ISO/IEC 27001 standards.
Read the full news article here.

Following the launch of ITIL 4, Marval is transforming its service management software, Marval MSM, to fully align with the new best practice framework.
Developments currently being undertaken by Marval will seamlessly incorporate ITIL 4 within...

This is style underpinned by substance
The latest update to MSM Self-Service has been designed to provide the modern experience that your users will love. MSM Self-Service has been configured to be more approachable for users without any prior...

Marval, a leading provider of Service Management solutions and services, announced today a new approach to Service Management that exceeds the industry’s traditional circumference and helps organizations adopt a customer-centric culture for...

MSM System's new features enhance employee mobility and advance the customer service experience.Marval, a leading provider of Service Management solutions and services, announced today new features that improve the MSM system’s...

Marval’s MSM IT service management (ITSM) software has once again been accredited by the Service Desk Institute (SDI) as SDI Standard - Performance Results Report Compliant.
The SDI Global Best Practice Service Desk accreditation program...

United Kingdom June 2017: IT Service Management (ITSM) innovator, Marval, has once again successfully passed its latest ISO/IEC 20000:2011 audit – the international quality standard for ITSM. The company has now successfully held this...

According to Marval's Global Education Survey Report 2017 Resistance to change is the most common challenge for IT operations in Education 66%  of responders believe that senior management doesn't endorse changeKey...